Professional Services Engineer

Confidential

Confidential

Confidential

Position details

Job title

Professional Services Engineer - Microsoft Cloud Security Consultancy Team

Reports to

Microsoft Cloud Security Practice Lead

Division

Phoenix Software

Department

IT Services

Job description

As part of the Microsoft Cloud Consultancy Team a Professional Services Engineer will be responsible for undergoing extensive technical training in adherence with a defined onboarding plan.

Successful candidates should expect to spend significant periods of time collaborating with senior practice members to broaden their understanding of security technologies .

Following successful completion of the onboarding program candidates will be responsible for executing technical deliverables for customer projects and providing them with competent technical guidance ensuring exceptional customer satisfaction and quality of work.

Key responsibilities

Core Responsibilities

• Leading the implementation of agreed upon technical designs
• Diagnosing and fixing technical challenges for our customers
• Gain foundational understanding of all products and solutions offered across the team in its entirety
• Generating post-delivery documents
• Working closely with our project management team, ensuring project milestones and deadlines are met

Post-development:

• Opportunity to progress into a Technical Consultant role within the Microsoft Cloud Security Practice.

Competencies

• Excellent communication skills
• T echnical writing skills
• Customer focused mindset
• Positive attitude and a d esire for continuous improvement
• Reliable, resilient and adaptable
• Strong problem-solving skills

Qualifications and experience

Educational qualifications :

N/A

Professional qualifications

Desirable:

• Microsoft 365 Certified: Administrator Exper t - MS-102
• Microsoft Certified: Azure Fundamentals - AZ-900
• Microsoft Certified: M365 Fundamentals - MS-900
• Microsoft Certified: Security Fundamentals - SC-900
• Microsoft Certified : Security Operations Analyst - SC-200
• Microsoft Certified : Identity and Access Administrator Associate - SC-300
• Microsoft Certified : Information Protection and Compliance Administrator Associate - SC - 400
• Microsoft Certified : Azure Security Engineer - AZ-500
• Microsoft 365 Certified : Security Administrator Associate - MS - 500

Experience

Required:

• E xperience as a Support Analyst /Engineer

• Proven knowledge of r elated technology solutions :

• Administration of Microsoft online services (Exchange Online, Entra ID , Purview)
• Microsoft Identity with Entra ID services (Cloud/Hybrid Identities)
• Microsoft Identity security services (Conditional Access, PIM, IDP, RBAC )

• Proven experience troubleshooting and resolving technical challenges .

Desirable:

Experience with the following:

• Microsoft Information Protection
• Email Security/Defender for Office
• Experience with managing SIEM solutions
• Experience with managing Endpoint Protection solutions

Version control

Name

Date

Prepared by

Lee Brown

09/07/2024

Updated by

1