Productivity Manager

Productivity Manager
Permanent Full-time Plymouth, Devon

Transform workforce planning across a multi-site retail estate

We're seeking a Productivity Manager to lead a step change in how labour is planned and deployed across our retail estate. This is a hands on role where you'll embed a modern, demand led workforce planning model, shifting from cost based thinking to workload driven, hours based planning that supports both customer experience and operational performance.

Working with Operations, Finance, HR and Data, you'll own the labour model-embedding it across stores first, then continuously refining and optimising it to drive productivity improvements and better ways of working.

What you'll be doing

• Own, maintain and evolve the labour model, translating workload into accurate labour requirement

• Embed consistent labour planning standards and productivity benchmarks across stores

• Analyse planned, actual and payroll labour performance to provide clear, actionable insight

• Support stores with practical guidance on labour deployment and rota planning

• Partner with central teams to align labour hours, payroll costs, systems and structures

• Drive continuous improvement of labour planning processes, tools and reporting

About you

• Experience in workforce management, labour optimisation or productivity roles within a multi site environment (retail or hospitality preferred)

• Strong analytical skills, confident building and refining models using Excel or similar tools

• Able to simplify complex data and influence stakeholders at all levels

• Hands on, pragmatic and comfortable working in evolving environments

What we offer

• Competitive salary

• Pension scheme

• Employee discount

• Cycle to work scheme

• Long service awards

Hours: Monday-Friday, 08:45-17:30

Location: Derriford, Plymouth.