Production Support Engineer London

Overview

Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our investment strategies span public and private markets across all major asset classes with a significant focus on alternatives. Man Group establishes deep connections with clients to create tailored solutions that meet investment goals.

Headquartered in London, we manage $193.3 billion and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at

As at 30 June 2025

The Team

We are looking for a Production Support Engineer with 2-5 years of experience of working on an Order Management system or in a Trade Support function to join our OMS Support team. The OMS Support team provides 1st and 2nd line application support across our Order Management systems for both systematic and discretionary order flow. Each day provides the opportunity to work with investment professionals, traders, operations teams and technologists to ensure we efficiently realise alpha across the markets we trade.

We are currently undertaking a strategic renewal of our Order Management systems and it is a great time for this individual to be part of the team with the opportunity to influence how we can improve the experience for our investment professionals.

Role Responsibilities

• Providing technical and business support to investment professionals, execution traders and support functions, including quick resolutions to application issues and driving stability and improvements.
• 1st and 2nd level application support for business systems with escalation to software development teams, infrastructure technology teams, end users or third parties as appropriate.
• Incident and problem management, including input to post-incident reviews and resolution of follow-up tasks with timely, high-quality stakeholder communication.
• Recording and managing issues using Zendesk and following through to successful resolution.
• Identification of recurring issues that require development effort and the escalation and prioritisation of those items.
• Monitor hardware, applications and environmental conditions of our Order Management systems using tools such as OpsGenie and CheckMK (Nagios).
• Manage production releases of our Order Management systems.
• Participate in Disaster Recovery planning, updating run books and DR tests.
• Ensure procedures and policies are up to date in the knowledge base and accessible to all team members.
• Writing SQL scripts to resolve user queries, testing and scheduling weeknight or weekend releases.
• Provide on-call or out-of-hours support as required by the business.

Required

• 2+ years' experience in providing business and technical application support for a financial services institution.
• Ability to communicate accurately and effectively in both written and verbal form.
• Strong desire to develop and deliver.
• Logical and analytical approach to problem solving.
• Ability to organise and deliver on complex and time-sensitive workload.
• Experience working with Front Office teams such as Portfolio Managers or Traders.
• Interest in understanding how people work to improve efficiency in their roles.
• Ability to quickly gain understanding and expertise in new technologies, systems and business processes.
• Familiarity with FIX Protocol.
• Good understanding of the trade lifecycle for FICC and equities.

Working Here

Man Tech has a small, no-attitude feel. It is a flat, open, transparent and collaborative environment with opportunities to grow and have a meaningful impact. We engage with the broader technology community, host and sponsor London's PyData and Machine Learning Meetups, and participate in industry conferences. Our office overlooks the River Thames and we offer flexible working, a competitive compensation package, generous holiday allowance, health and other benefits, and ongoing learning and development through coaching, mentoring, conferences and qualifications.

We are committed to inclusivity and agile working to promote diversity across teams, regions and business units. Technology roles are generally in-office for at least 3 days a week, subject to manager discretion based on role and circumstances.

Inclusion, Work-Life Balance and Benefits at Man Group

You'll thrive in a working environment that champions equality of opportunity. You'll find opportunities to grow and develop, including flexible working arrangements and two annual "Mankind" days for community volunteering. Our benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on location, additional benefits may include private medical coverage, discounted gym memberships and pet insurance.

Equal Employment Opportunity Policy

Man Group provides equal employment opportunities to all applicants and employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity or expression, marital status, sexual orientation, military or veteran status, age, or any other legally protected category in accordance with applicable laws. Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact .