Production Reliability Leader

Complexio seeks an experienced Operations Team Lead to own production and build systems that scale. You will lead operational excellence across all live customer-facing systems, shaping processes, leading incidents, building the team, and moving from reactive firefighting to proactive reliability engineering.

This hands-on role focuses on monitoring, incident management, on-call rotations, and driving observability with SLIs/SLOs while maintaining a blameless culture and strong ownership.