Production Reliability Lead - Scale & Incident Mastery

Complexio seeks an Operations Team Lead to own production and build a scalable, reliable platform. You will lead operational excellence across live customer-facing systems, focusing on reliability, observability, and continuous improvement.

This hands-on role requires shaping processes, guiding incidents, and growing the team to prevent repeats while maintaining strong customer trust. You will define SLIs/SLOs, coordinate changes, and ensure safe production access, with a culture of ownership