Production & Reliability Lead

Complexio is seeking an Operations Team Lead to own production. You'll lead operational excellence across all live customer-facing systems, ensuring reliability, observability, and continuous improvement.

This hands-on role involves shaping processes, leading incidents, building the team, and moving from firefighting to proactive reliability engineering. You'll own production stability, incident management lifecycle, on-call rotations, monitoring, and a culture of accountability, with a focus on