Product Support Manager EMEA (f/m/d)

Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics' state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as being one of the largest suppliers of off-the-shelf optical components and a trusted partner for customized solutions. Supporting numerous markets worldwide, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D, Edmund Optics products are used in applications ranging from DNA sequencing to retinal eye scanning and high-speed factory automation.

Edmund Optics Europe, a US-owned group comprising subsidiaries in Germany, UK, Netherlands, and France, handles sales, marketing, distribution, engineering, and application support across Europe, the Middle East, and Africa. Europe is a key growth market for Edmund Optics, leading to a rapidly expanding and developing local team.

To accelerate our growth in the European market, Edmund Optics GmbH is seeking a

Product Support Manager EMEA (f/m/d)

The Product Support Manager EMEA is responsible for managing the Product Support Team (Sales & Applications Engineers) to maximize service quality for customers regarding products and applications. Responsibilities include team structuring, daily management, and boosting regional customer satisfaction through technical and support activities.

Responsibilities:

• Manage and develop the Product Support Team to ensure customer satisfaction, revenue growth, high productivity, and accountability.
• Schedule Sales & Applications Engineers efficiently to ensure adequate coverage via phone, email, and chat.
• Assist the team with complex technical inquiries; involve Solutions Engineers and Regional Sales Managers as needed.
• Drive continuous improvement in sales processes and customer experience, developing and executing long-term strategies.
• Define, monitor, and report on key performance indicators (KPIs).
• Represent the company at tradeshows and conferences.
• Collaborate with marketing to gather customer feedback and identify support needs to maintain EO's service leadership.

Qualifications:

• Degree in engineering, physics, mathematics, or related hard sciences.
• At least 3 years' experience in technical sales or product support.
• Knowledge of optical engineering and physics concepts; industry experience preferred.
• Familiarity with company products, applications, and sourcing.
• Understanding of sales and support processes.
• Proven leadership skills to manage and motivate diverse teams.
• Fluent in English; additional languages are a plus.
• Strong organizational skills and goal-setting ability.
• Excellent communication and presentation skills.
• Willingness to travel occasionally for tradeshows and site visits.

What we offer:

A challenging position with a competitive package within a dynamic, growing industry. You will work with motivated, open-minded colleagues in a supportive team environment.

Benefits include:

• Company pension scheme
• Group accident insurance
• Mobile working options
• Extensive training and development
• Subsidized gym membership
• Jobbike
• Company events
• And more!

This office-based role is located in Mainz (Germany), York (UK), or Lyon (France), based on candidate preference.

To apply, send your application to emailprotected .

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