Product Support Engineer

What You'll Be Doing

You'll be a key technical contact for device support, troubleshooting, and system updates. Your day-to-day will include:

Primary Responsibilities

• Supporting IP/Telecare devices for Careium teams and customers
• Managing and resolving Zendesk support cases
• Collaborating with Product and Development teams on updates
• Diagnosing and correcting configuration issues related to monitoring platforms
• Occasional onsite visits across the UK

Secondary Responsibilities

• Handling fault reports via phone and email
• Programming telecare units for stock and customers
• Supporting engineers and subcontractors
• Delivering training to installation teams and customers

What We're Looking For Essential Experience & Qualifications

• Proven background in the Telecare/TEC industry
• Education to GCSE Grade A-C/NVQ Level 2/3 or ONC in a relevant field
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication abilities
• Solid understanding of Windows and telecoms processes
• Experience with IP/Telecoms and monitoring platforms (UMO, PNC, Jontek)
• Knowledge of IP networking, routers, switches, and telecare protocols

Personal Attributes

• Organised, proactive, and self-motivated
• Able to work independently and collaboratively
• Willing to support various business functions
• Attention to detail and a flexible approach to work

Ideally you will have.

• Experienced in technical support within the Telecare or IP systems space
• Passionate about using technology to improve lives
• Looking for a remote role with occasional travel
• Ready to grow in a supportive and impactful environment