Product Owner, Voice SVS - Genesys Cloud CX

HSBC Holdings plc in the United Kingdom seeks an experienced Product Owner for Voice SVS to lead end-to-end voice capabilities on Genesys Cloud CX. You will own the vision, roadmap, and backlog, delivering IVR, routing, and telephony integrations while aligning with architecture, security, and operations standards.

You will collaborate with senior stakeholders across geographies, define success metrics, and manage a transparent backlog to ensure reliable delivery and platform health.