Product Owner for Customer Relationship Research & Measurement

Product Owner: Statistical Analysis/Survey Design/Measurement/Diagnostics/Healthcare/CRM/Stakeholder Management/B2B/English

Project: For our client based in Rotkreuz, we are looking for a Product Owner for Customer Relationship Research & Measurement

Background:
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.

The Customer and Account Insights Chapter within RDS Strategic Insights is offering a great opportunity to join our team as Product Owner for Customer Relationship Research & Measurement.

In this strategic role, you will own the delivery and evolution of our globally standardized customer relationship research and benchmarking study. You will translate customer insights into actionable strategies that drive relationship health, enable data-driven decision-making across the organization, and empower our sales and customer-facing teams to deepen customer partnerships. This is a fantastic opportunity to make an immediate impact on a mature, globally-scaled program while supporting a highly collaborative, cross-functional team environment.

The Perfect Candidate:
* Excellent verbal and written communication skills with the ability to translate complex data into compelling narratives for diverse audiences
* Proven ability to lead and influence cross-functional and matrixed teams toward strategic outcomes
* Strong track record of converting data into actionable insights and strategic recommendations
* Proficiency in statistical analysis, particularly survey design and measurement
* Ability to engage confidently with senior stakeholders to drive alignment and results

Tasks & Responsibilities:
* Own the Global Customer Experience Pulse Program: Manage the ongoing delivery, optimization, and continuous improvement of our standardized global CX
* Relationship Research survey and Global Benchmarking Study, ensuring consistency and relevance across markets and affiliates.
* Embed Customer Insights into Daily Operations: Drive the dissemination and adoption of customer insights across the organization through multiple channels (email, Salesforce, dashboards, etc.), with particular focus on customer-facing teams and sales organizations.
* Enable Data-Driven Action: Develop and refine frameworks that translate customer insights into operational and strategic actions, ensuring insights reach and are actioned by local affiliates, regional and global leadership.
* Support Sales & Account Excellence: Position customer research as a critical enabler for understanding key accounts, supporting sales strategy, and strengthening customer relationships; serve as a trusted partner to the sales organization.
* Build Strategic Partnerships: Collaborate with senior stakeholders (General Managers, Heads of Sales, Heads of Marketing, Regional and Global Leaders) to embed customer insights into strategic planning and decision-making at all levels.
* Deliver Tailored Strategic Insights: Produce high-impact strategic appraisals and assessments customized to stakeholder needs, including deep dives into relationship health, competitive positioning, and performance drivers.
* Champion Data-Driven Culture: Model and advocate for insights-led decision-making across the organization, inspiring teams to use customer data strategically.

Must Haves:

Education & Core Experience:
* Master;s degree in Marketing, Business, Statistics, Data Science, or related field (or equivalent professional experience)
* Minimum 3 years of professional experience in a global, Matrix environment
* Demonstrated experience managing and delivering customer or market research programs or similar insight-driven initiatives
* Language skills: English

Essential Competencies:
* Excellent verbal and written communication skills with the ability to translate complex data into compelling narratives for diverse audiences
* Proven ability to lead and influence cross-functional and matrixed teams toward strategic outcomes
* Strong track record of converting data into actionable insights and strategic recommendations
* Proficiency in statistical analysis, particularly survey design and measurement
* Comfort navigating ambiguity and managing complex stakeholder dynamics
* Ability to engage confidently with senior stakeholders to drive alignment and results
* Comprehensive understanding of sales processes and how customer feedback strengthens relationships

Nice to Haves:
* Experience in the diagnostics, healthcare, or B2B sectors
* Familiarity with design thinking and agile methodologies
* Understanding of software development life cycle (user needs, design, development, rollout)
* Experience managing global programs across multiple regions or affiliates
* Familiarity with CRM systems (eg, Salesforce) and insights dashboarding tools

Reference Nr.: 924912
Rolle: Product Owner
Industrie: Pharma
Location: Rotkreuz
Pensum: 80 - 100%
Start: Asap (15/07/2026)
Duration: 15months +
Deadline: 05/05/2026

If this position has piqued your interest, please send us your complete resume.

About us:
ITech Consult is an ISO 9001:2015-certified Swiss company with offices in Germany and Ireland. ITech Consult specializes in placing highly qualified candidates for temporary staffing in the fields of IT, life sciences, and engineering. We offer temporary staffing and payroll services. This is free of charge for our candidates, and we do not charge any additional fees for payroll services.