Product Owner

Imagine what it would be like to work for the UK's leading tech developer to the UK's biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights - our tech includes everything an operator needs to run their hospitality business.

What you'll do

Working within a team of cross functional software engineers, the Product Owner will be responsible for ensuring the Product is developed in line with the roadmap and strategy meeting customer needs and supporting our development teams. Taking business and customer needs into consideration, the Product Owner will create user stories and work items for the team to implement, working closely with business stakeholders and partners to tailor requirements and specification to meet the target audience's needs. The Product Owner will analyse systems to tease out the detail required for the changes that need to be implemented.

Main Duties & Responsibilities

• Contribute to and implement the product strategy and related commercial business cases.
• Following Lean and Agile principles, work closely with all aspects of the business to understand software requirements to solve problems.
• Evaluate client requests, end user insights, industry drivers, and competitor capabilities to identify enhancements.
• Write features / user stories to implement the product strategy, enhancements and customer requests.
• Drive the analysis and estimation process within the Software Delivery team to provide a plan.
• Evaluate regulatory changes to determine how they should be accommodated.
• Manage product roadmap priorities to ensure development work is prioritised.
• Collaborate with Sales and industry consultants on sales initiatives.
• Collaborate with Marketing to effectively communicate the value of the product and overall solution.
• Work effectively with senior leaders and functional teams to ensure the success of the product.

Who you are

• Excellent analysis and problem solving skills to understand the ecosystem and integration of systems.
• Background as a systems analyst or business analyst with technical understanding; no development experience required.
• Experience in hospitality using software similar to Zonal's is desirable.
• Experience owning a product and contributing to roadmaps, assessing relative priority.
• Worked in an environment with Software as a Service products.
• Strong project management skills with ability to operate independently within prescribed guidelines.
• "Can do / will do" attitude focused on timely results.
• Excellent people skills with peers, seniors, subordinates and customers; comfortable negotiating through conflict.
• Ability to multi task, balancing customer, product strategy and technical priorities.
• Hands on approach with ability to contribute to team projects whilst taking personal responsibility.
• Unique blend of business and technical savvy; big picture vision and drive to realise that vision.
• Planning and organisational skills; able to establish efficient plans and adapt quickly to change.
• Customer service orientation; understands and responds to customer needs and exceeds expectations.
• Clear, concise, accurate communication and team working.
• Analytical decision making; balanced view to reach logical conclusions and relevant decisions.
• Commercial and organisational focus; understanding of overall business and commercial issues.
• Commitment to results; takes responsibility, demonstrates positive attitude and ensures quality.

About Zonal

The Zonal group are one of the UK's largest technology providers to the hospitality industry. Our products are used by over 17,000 pubs, restaurants and hotels. Customers include national brands such as Pizza Express, Greene King, Harvester and Butlins. We provide mobile and web apps for ordering, loyalty and reservations, linked to our EPoS system, to help brands understand customer behaviour and excel in a competitive market.

Serving customers across the UK, we operate from our head office in Edinburgh, a Midlands office in Staffordshire and an Innovation Centre in Abingdon.

What we value

Passion, teamwork, innovation, professionalism, accountability and customer obsession are the values that define our company. We are a family business with Scottish roots-trust, accountability and a culture of supporting each other. We offer a flexible working environment and encourage smart, inspiring, forward thinking people who thrive on building solutions for complex problems.