Product Owner

We're looking for aProduct Owner to join ourTechnologyteam.

The Tech team, they give the whole business the functionality we need to excel. With a wealth of expertise in design and development, we find solutions and anticipate the needs of our rapidly scaling business. What's next starts with us, whether that's delivering end-to-end customer experience and taking a holistic view on business systems and tools.

What you'll need:

• Experience in an D2C eCommerce environment, with knowledge of commerce systems

• Experience documenting, understanding and migrating complex data structures

• Experience owning 1st and 3rd party commerce platforms

• A complete customer focus backed by commercial awareness, quickly able to assess potential business opportunities

• Ability to simplify complex problems, processes or projects into component parts and be able to explore and evaluate them systematically

• Ability to work autonomously or collaboratively with stakeholders and stay open to ideas/suggestions

• Ability to work with and manage technical resources including: UX, Engineering and QA

• An interest and understanding of relevant commerce technologies

• Ability to confidently and effectively present options and recommendations to stakeholders, resolve project issues and mitigate risks proactively

• Ability to see opportunities and pivot quickly to take advantage of them, using data to support decisions and propose improvements to the customer journey and internal processes

• Ability to work in a Scrum/agile software development environment

• Demonstrable experience of using relevant planning and development tools like JIRA, Confluence and Lucid chart

• You'll be excited to work in rapid paced medium sized businesses
  
  

What's in it for you?

• Work from our modern offices based in Bourne End, Buckinghamshire (SL8 5YS)

• Free breakfast in the office (cereal, toast, spreads, fresh fruit, coffee, tea)

• Make use of our hybrid working policy (3 days office based, 2 days remote)

• Enjoy Flexitime, working core hours of 7.5 hours per day with one hour for lunch; flexible starting and finishing times

• Access to an award-winning employee assistance programme to support your health and wellbeing

• Generous health cash plan

• £150 to spend each year on our experiences, for you to enjoy our products yourself

• Access to our discounts scheme within the Virgin Group (Virgin Family Membership)

• Share extraordinary experiences with your friends and family with a discount
  
  

Why we want you!

As aProduct Ownerfor Virgin Experience Days, you'll play a pivotal role as part of a growing team that is redefining the way people discover, select, and enjoy unforgettable experience gifts.

Following a recent investment in the business, our technical and product teams are tasked with delivering a new digital vision for Virgin Experience Days (UK) and Virgin Experience Gifts (USA) across mobile, tablet and web for both consumers and corporate customers.
We need you to help us:

• Lead the unification of our global backend tech stack

• Use data led insights to identify opportunities to streamline our systems to achieve the best experience for our end users

• Work closely with stakeholders across the business to gather, understand and prioritise business requirements, logically assess business cases and develop relevant KPIs

• Engage stakeholders at all levels to ensure that the backlog prioritisation meets the needs of the business and develop delivery roadmaps to visualise the development pipeline for your workstreams

• Translate business requirements into useful user stories and acceptance criteria for the development teams
  
  

Role Responsibilities:

• Lead multi-disciplined development teams, to evolve the product ensuring that there is a clear understanding of what we are delivering on each product plus the associated costs, benefits and timelines

• Own the roadmap for your product ensuring that it is prioritised effectively

• Facilitate decision making with stakeholders and the agile development team by owning and leading scrum ceremonies

• Investigate solutions using a range of approaches, including researching competitor analysis, commercially available platforms and potential partners

• Dive into the detail capturing requirements in a clear concise format

• Understand, analyse and document current processes and workflows

• Identify and propose opportunities for improvement

• Gain approval and sign-off on new projects through demos and user acceptance testing

• Own taking the deliverables to market by managing the release process and communication

• Track impact of new features and share this with the wider business