Product Manager

What You'll do:

• Act as the single point of accountability synthesizing incoming product requests and major escalations, ensuring they are appropriately prioritized and integrated into our key product initiatives.
• Partner with account management, product, and engineering to unblock high stakes customer situations quickly.
• Absorb reactive noise, ad hoc requests, one off escalations, and internal pressure before it reaches research and engineering teams.
• Identify and prioritize high impact, low effort improvements that can be shipped fast and driven:
  • Translate vague, high level goals into scoped deliverables with clear owners, timelines, and success criteria.
  • Drive delivery of these initiatives from kickoff through launch.
• Own the process of the product requests management.
• Drive progress across teams where you have influence but no direct authority-chase owners, enforce commitments, and make the status of every initiative visible.
• Develop a deep working knowledge of the product-how it works, where it breaks, and what customers care about.

Who You are:

• 5+ years in project management / product management / customer success roles with a track record of delivering real results for SaaS enterprise products.
• Experience navigating ambiguous, high pressure environments where the requirements were not handed to you neatly.
• Proven ability to drive outcomes without direct authority.
• Strong prioritisation instincts, knowing the difference between urgent and important and acting accordingly.
• Experience working in or very closely with a product and engineering organisation.
• Understands how organisations actually work, formal and informal power, competing priorities, and political dynamics.
• Able to negotiate resource and priority trade offs with managers across functions.
• Reads situations quickly and adapts communication style to the audience-executive, engineer, customer.
• Fast learner and strong technical background, ability to quickly onboard with complex systems and environments.
• Background in customer support or customer success is a strong asset.

Desired Skills:

• Experience in fraud/abuse mitigation, technical background or software development experience, and/or exposure to Agentic AI or machine learning powered products.
• Knowledge of cybersecurity threats and vulnerabilities.
• Familiarity with cloud-based platforms and architectures.
• Prior experience working in a high growth or late stage startup environment.

HUMAN is an equal opportunity workplace dedicated to protecting the internet's integrity for everyone. We believe in putting people first, embracing diversity of thought from our global teams, and welcoming all individuals to share their unique experiences as we fight cybercrime together. We support our humans with a comprehensive total rewards package for personal and professional development, including well being and learning stipends, flexible work options, and dedicated time off.

If you are an individual with a disability or special need that requires accommodation, please contact us directly.