Product Manager - R&D Lab Systems

About the role

The Product Manager - R&D Lab Systems within Digital & Tech is accountable for shaping and delivering the roadmap for a complex portfolio of laboratory technology products and services that improve the scientist and lab user experience across global R&D. This role works closely with senior business leaders, laboratory stakeholders, quality, and technology teams to agree priorities, manage demand, and deliver measurable business value through compliant, scalable digital capabilities.

The Product Manager - R&D Lab Systems will own products such as LIMS, ELN, Chromatography Data Systems, Stability, scientific data and lab workflow applications, laboratory instrument and platform integrations, and related digital capabilities that support compliant, efficient laboratory operations. The role partners with central data teams, enterprise architecture, quality, vendors and internal technical teams to modernise lab platforms, strengthen data integrity and enable advanced analytics, automation, AI/ML and GenAI use cases where appropriate. You are recognised as the go to leader and trusted advisor for laboratory technology within Global R&D-removing blockers, aligning business and technical teams, and adapting continuously to meet the needs of scientists, lab operations, and quality stakeholders while delivering value to Haleon.

Key Responsibilities

• Technology Strategy & Enablement: Build strong domain knowledge across laboratory processes, regulated R&D environments, industry best practices, and available market solutions. Maintain awareness of emerging laboratory technology trends and use that knowledge to shape a forward looking product strategy.
• Demand Management: Collaborate with senior business leaders, laboratory stakeholders and cross functional partners to manage and prioritise the product backlog based on business value, regulatory need, operational impact and technical feasibility. Accountable for product cost forecast and investment planning.
• Governance: Establish and lead relevant governance forums, provide oversight on priorities and delivery, and ensure clear decision making across roadmap, service performance, value realisation and risk management.
• Product Team / Project Delivery: Lead the design and delivery of laboratory technology products and services that support business strategy and scientific workflows. Accountable for creation and execution of the product roadmap, with a strong focus on user experience, data integrity, scalability and business outcomes. Co Lead the Lab Systems Community of Practice with the Business Lead, sharing key best practices with the wider Lab Systems user community.
• Quality, Risk & Compliance: Ensure all products supporting laboratory operations align with internal security, risk management, continuity requirements, validation expectations and external regulatory and statutory obligations including GxP and data integrity standards.
• Feature Definition: Translate scientist, laboratory operations, quality and business needs-along with industry trends and vendor capabilities-into clear product requirements and value driven features that can be readily understood by delivery teams.
• Service Management: Accountable for ensuring appropriate service levels and operational support models are in place for laboratory platforms and integrations. Oversee major incidents, escalations, lifecycle management, upgrades and continuous improvement activities.
• Stakeholder & Vendor Management: Work across internal teams, including the Supply Chain, and external suppliers to deliver reliable, compliant, and efficient laboratory solutions. Build trusted relationships with business stakeholders and vendor partners to drive delivery and performance.
• Adoption Strategy & Change Management: Act as a change agent to help product teams and the business adopt agile ways of working and new laboratory capabilities, building momentum through clear communication, visible success stories, training readiness and value based roadmap storytelling.

Qualifications & Experience

• Relevant and significant experience in R&D technology, laboratory informatics, life sciences, quality, engineering, IT or a related field, with exposure to product management in a major global IT organisation.
• Track record in successful IT strategy development, solution design, programme and project delivery, and service management across complex, cross functional environments.
• Experience delivering business impact through process and technology enabled solutions that improve laboratory operations, compliance, user experience and data quality.
• Ability to understand the user's perspective and day to day need for tech in the lab space and how to translate business requirements into tech solutions and improvements.
• Show willingness to 'GEMBA' the user experience and capture key Voice of the Customer (VoC) information and translate this information into viable solutions.
• Strong knowledge of enterprise laboratory systems and services such as LIMS, ELN, Chromatography Data Systems, Stability, other laboratory applications, scientific data workflows and system integrations.
• Solid understanding of GxP, validation and data integrity principles in regulated R&D or laboratory environments.
• Experience of Agile and DevOps ways of working.
• Experience of vendor management and working effectively with global internal and external delivery partners.
• Strong facilitation, communication and interpersonal skills, with the ability to influence senior leadership and drive decision making using data, market evidence and business context.
• Relentless focus on delivering business outcomes, simplification and resilient laboratory operations, with a passion for enabling science through technology.

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people.