Product Manager - Customer Service Platform

The Subscriptions Mission builds and evolves the company's subscription products and marketplace experiences to drive sustainable user and revenue growth globally. We focus on awareness, acquisition, activation, retention, and monetization strategies that help users unlock the full value of the company while enabling the business to scale efficiently and responsibly.

the company's Customer Service Platform powers interactions between our users and support teams. As a Product Manager, you will shape the tools, channels, and foundational APIs that enable our advisors to deliver fast, effective, and empathetic support at scale.

You'll help improve the advisor experience through intelligent tooling, define how customers reach support across channels, and strengthen the API layer underpinning our service ecosystem. Your work will bring platform thinking together with real human impact, helping our advisors do their best work and improving how users experience the company support.