Product & Proposition Manager Jensten Group London - Marlow House

We are seeking to appoint a proven London based Product & Proposition Manager who will lead the development and evolution of the business proposition, ensuring products, services and customer solutions remain competitive, customer-focused and aligned to the strategic growth ambitions of the business.

Working as part of a growing team, the role will collaborate across underwriting, operations, insurer partners and group stakeholders to enhance products, systems, processes and customer journeys that support trading performance, strengthen insurer confidence and deliver positive customer outcomes.

The role will play a key part in identifying opportunities for innovation, continuous improvement and proposition development, ensuring the business continues to deliver market leading solutions and operational enablement for its trading teams. As well as this, the successful candidate will identify, secure whilst managing new client relationships and support relevant renewals.

Main Accountabilities

• Lead the ongoing development and enhancement of the business proposition, products and customer solutions.
• Monitor market trends, competitor activity and customer insight to identify opportunities for proposition improvement and innovation.
• Support the delivery of market leading products and services that align to customer needs, insurer expectations and business growth ambitions.
• Collaborate with underwriting and operational teams to review product performance, customer outcomes and proposition effectiveness.
• Work collaboratively with Operations, Underwriting and Group stakeholders to improve systems, processes and customer journeys.
• Support the development of operational tools, proposition frameworks and trading enablement initiatives that improve customer and business outcomes.
• Use data, insight and market intelligence to support proposition development, decision making and strategic planning.
• Monitor product and proposition performance, identifying trends, risks and opportunities for improvement.

About you

We are looking for someone with extensive skills in Product and Proposition management. This is an exciting time for us at Jensen as we continue to grow and someone with the ability to work at pace and with accuracy is essential. You will be well read in the insurance industry having many years experience working in this field. You will be data and insight led, with strong skills in this area to support the team. This role requires someone customer focussed with excellent communication skills.

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review, and company bonus scheme.
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme
• Flex-benefits - A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work - amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

About Us

Jensten is one of the UK's leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we've built a standout business in a crowded marketplace - combining scale, deep technical expertise and entrepreneurial spirit.

Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten's market leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.

Our purpose - "Protecting today, empowering tomorrow" - reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers - big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business.