Process Manager

Providing financial metrics and breakdown to provide give financial insights Providing a single reference point for all employees for the end-to-end portfolio delivery process Administrating and maintaining the tooling to maximise benefits for Paytech. Providing KPIs on portfolio delivery to provide business insights aligned to the strategic goals Enabling Paytech to run an efficient, standardised delivery process, utilising tooling for the business to make informed decisions Document, educate & train: Contribute to documentation and training materials for users of the portfolio delivery model, processes and tools to ensure the information is easily found, referenced and distributed. Train users: Deliver training and hold Q&A surgeries for new users of a process or tool, and the rollout of new processes, to support portfolio delivery. Organise change surgeries: Organise regular change surgeries where ideas can be shared, and potential changes can be discussed to enable efficient management of change. Inform Users: Inform users of changes to the current portfolio delivery tools and processes, facilitating their understanding and ensuring adoption/corrective action is taken where required. Portfolio Tools & Process Manager Process Owners Market Success teams Multi-disciplined Product domain teams Agile delivery teams Internal teams (e.g. finance, legal and compliance, operations) Experience of managing multiple stakeholders towards a common goal would be beneficial Understanding of Change Management is desirable Relevant experience in a process orientated role, or involvement in improvement initiatives with measurable results would be desirable An understanding of project management and agile portfolio delivery methodologies would be beneficial Experienced at preparing training materials and deliver of training would be beneficial An analytical ability to recognise behaviour, and data patterns, is essential Familiar with JIRA, Confluence and reporting tools as a user is beneficial Experienced JIRA administrator/user is desirable Understanding of Reporting tools and business KPIs would be beneficial A good knowledge and use of Microsoft suite with ability to prepare and deliver presentations Ability to troubleshoot and optimise business processes Excellent attention to detail Innovative and creative problem solver Adopts a methodical approach to tasks paying attention to detail Good oral and written communication skills and not afraid to challenge Good organisational skills with the ability to prioritise and manage own workload Self-motivator, who takes ownership of their work' and thrives in a fast-paced environment Ability to work across multiple teams and interact with different roles in the business, including senior members Commitment to continuous improvement Positive 'can-do' attitude, determined, enthusiastic and resilient Ability to facilitate and ensure adoption of business processes Ability to work in a team to reach a common goal Aptitude and commitment to developing a good understanding of Paytech's strategy, culture, and products