Private Patient Administration Manager

The Nightingale Hospital Exeter Private Patients Administration Manager will hold responsibility for administering Nightingale private patients services. This will include managing patient pathways and patient contact, as well as the scheduling and rostering of private patient activity.

For more information on the Job Description and Responsibilities please click here.

More detail about the role: The Nightingale Hospital Exeter is excited to be appointing a Private Patients Manager to its leadership team. Established in 2022 as a Devon ICB system asset, the hospital hosts a range of clinical services including Southwest Ambulatory Orthopaedic Centre, Centre of Excellence for Eyes, and the Devon Diagnostic Centre. Building on the success of the Nightingale, this new and exciting role will be the next step in starting our Private Patients Service by continuing the Nightingale ethos in providing timely, high quality care underpinned by trusted NHS standards. This role will be the public facing side of the Nightingale Private Patient services, and the individual appointed will represent our teams and the wider Trust in a professional and capable manner. The successful candidate will provide comprehensive business support to ensure the efficient and effective operation of private patient services at the Nightingale Hospital Exeter. They will work closely with the Royal Devon Private Patients team, and the clinical teams providing the private patient services. You must have the ability to communicate with people calmly, sensitively and effectively both on the telephone and in person, and across all roles.

Duties will include managing private patients' pathways, ensuring patients are communicated with in a timely and supportive manner, as well as the scheduling and staff rostering of private patient activity and clinical sessions. The role will require excellent organisational skills, people skills, and experience of overseeing complex processes. The role will require someone who can confidently work across different services to manage private patient pathways, working with key stakeholders including patients, Nightingale services clinical teams as well as visiting clinicians.

Working Pattern: Flexible and candidate dependent, we are looking for cover 3-4 days per week at 15 to 30 hours.

Interview Date: To be confirmed

For further information please contact: Polly Budden, Divisional Business Manager,

This is a fixed term contract for 12 months from the successful postholder's start date. For current NHS employees this post could be a secondment opportunity.