Private Events Assistant Manager

Who are we?

Maison Estelle is a private members' club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A 'hosted home', bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

What's in it for you?

AtEstelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you arevalued,supported, andcelebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 30 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.

WHAT YOU WILL DO

The key responsibilities for this role will include but are not limited to:

• Ensure best standard of service is provided to members and clients in the organisation and delivery of private events in the club.
• Work closely with the operations team in the club to bring events to life.
• Preparing all relevant event documentation including contracts, function sheets, floor plans, table plans, place cards, menus etc
• To maintain accurate, up - to - date reports and information.
• Act as ambassador for the club and consistently achieve a high level of customer satisfaction.
• Ensuring effective liaison with the member/client to create accurate and complete proposal documents to ensure the club team delivers the event as per the client's request
• Exhibit a positive attitude and build trust with clients, ensuring commitments are met and expectations are exceeded by understanding their needs and priorities.

WHO WE ARE LOOKING FOR

• Proven experience working in private events and in a luxury / lifestyle multi-outlet food and beverage operation.
• Flexibility with working hours, including evenings and weekends, due to the operational hours of the club.
• Excellent communication skills and comfortable talking to colleagues, senior management, and members.
• Excellent interpersonal, networking, time management and organisational skills.
• Passionate about delivering exceptional guest experience with keen attention to detail.