Print and Fufilment Manager

Print & Fulfilment Manager Waterlooville Giftpro

Permanent Full-time, on site Competitive salary

Run the floor, lead the team and make sure every order arrives as premium as the venue it comes from.

Giftpro is the UK's leading gift voucher and e-commerce platform for hospitality. We print, personalise, pack and post physical vouchers and gift products for our clients, and we're looking for a Print and Fulfilment Manager to run that operation day to day.

This is a hands on role. You'll work alongside a permanent team of two, scaling up with seasonal staff for our peaks around Christmas, Valentine's Day and Mother's Day.

What you'll do

• Plan and schedule daily print runs across our two Xerox Versant presses for same-day dispatch
• Keep the presses and Fiery print servers maintained and available, working with suppliers on servicing
• Quality-check every order for colour, alignment, personalisation and finish
• Own the print, fold, pack and dispatch process, including daily Royal Mail dispatch and courier liaison
• Manage warehouse storage and picking of client merchandise, including click and collect
• Investigate fulfilment errors and fix the root cause
• Line manage two direct reports, and recruit, train and lead seasonal staff through peak
• Manage stock levels, forecasting and ordering of card, envelopes, packaging and consumables
• Report fulfilment KPIs to the General Manager and keep colleagues updated on order status via HubSpot
• Keep the print and packing areas safe, and deliver improvements to process, speed and capacity

What you'll bring

• Experience managing a print, production, fulfilment or warehouse operation
• Experience leading a small team, ideally including seasonal staff
• A methodical, detail-focused approach with an eye for print quality and stock control
• Strong planning skills and the ability to hit firm dispatch deadlines
• A practical, hands on style

Working pattern:

In November and December, shifts move to cover Monday, Saturday and Sunday, with flexibility on the remaining two days.

Why Giftpro

Because great work deserves great rewards. Here's what's in it for you:

• Competitive base salary
• 25 days holiday, plus bank holidays and your birthday off
• Private medical cover
• Health cash plan
• Life assurance
• Access to the Calm wellbeing app
• Perkbox employee benefits platform
• Enhanced parental leave
• Cycle to work scheme
• Volunteering days
• Employee Assistance Programme
• Ongoing learning, development and career progression across the ClearCourse Group