Prestige Service Advisor

Service Advisor

£31,000 - £34,000 Basic Salary DOE Up to £6,500 Bonus

Permanent Full Time

Monday - Friday: 8:00am - 5:30pm
1 in 3 Saturdays: 8:00am - 1:00pm

Our client, a busy and well-established automotive business, is looking for an experienced Service Advisor to join their Aftersales team.

This is an excellent opportunity for a customer-focused Service Advisor looking for a new challenge, with a competitive basic salary and a strong bonus package.

Duties & Responsibilities

• Welcoming customers and providing a professional and friendly service.
• Booking vehicles into the workshop and accurately recording customer requirements.
• Managing customer expectations throughout the service and repair process.
• Liaising closely with Technicians and Workshop Control.
• Keeping customers updated on the progress of their vehicle.
• Discussing additional work and repair requirements with customers.
• Obtaining authorisation for additional work where required.
• Preparing and explaining invoices on completion of work.
• Maintaining accurate customer records and updating relevant systems.
• Delivering excellent customer satisfaction and encouraging repeat business.

Your Background & Skills

• Minimum 1 year's experience as a Service Advisor.
• Previous automotive Aftersales experience is essential.
• Pinnacle DMS experience is highly desirable.
• Excellent communication and customer service skills.
• Strong organisational and administration skills.
• Confident dealing with customers both face-to-face and over the telephone.
• Ability to work effectively in a busy workshop environment.
• Professional, positive and customer-focused approach.

What's on Offer?

• £31,000 - £34,000 Basic Salary DOE
• Up to £6,500 bonus
• Monday to Friday, 8:00am - 5:30pm
• 1 in 3 Saturdays, 8:00am - 1:00pm
• Company car available after 6 months.
• Workplace pension.
• 28 days' annual leave, increasing to 30 days after 2 years' service.
• Opportunity to join an established Aftersales operation.