Prescription Clerk, Langford

Prescription Clerk - Mendip Vale Medical Group - Langford, North Somerset

Part time, 21 hours per week. Salary: £12.90 per hour (£14,068.80 actual annual salary) plus NHS Pension.

About the role

You'll be part of a close-knit prescription team, working closely with the Patient Services Manager, GPs, nurses and community pharmacies. This is a varied role combining administrative work with direct patient contact, supporting patients to get their medication safely, efficiently and on time.

Hours

21 hours per week: Tuesday and Wednesday, 1pm to 6.30pm, and Friday full day, 8:00 6:30pm. There is also an expectation to cover Saturday mornings (8.30am to 12.30pm) roughly three to four times a year, paid at time and a half or taken as time and a third in lieu.

Day to day, you'll:

• Handle prescription queries and repeat prescription requests by phone, in person and electronically
• Process requests from care homes and manage dedicated prescription phone lines
• Action prescribing changes as instructed, including contacting patients where needed
• Carry out clerical tasks such as updating patient details, EPS nominations and general admin
• Support cost effective prescribing and QOF compliance alongside the Clinical Pharmacist team
• Maintain accurate records in line with GDPR and information governance standards
• Help on the dispensary hatch, supporting patients collecting their prescriptions and checking their details before handing over medication

Performance

You'll be expected to work towards agreed targets and KPIs, including maintaining a low call wait time and completing and maintaining mandatory training.

What we're looking for

• GCSE English and Maths at Grade C or above, or equivalent experience
• Experience in an NHS or similar customer service environment
• Strong administrative experience
• Good communication skills, with the ability to adapt your approach for different people
• Excellent attention to detail
• Ability to prioritise and manage competing demands on your time
• Previous experience as a Prescription Clerk isn't essential; we welcome applicants from backgrounds such as reception, clinical coding, secretarial work or patient coordination.
• Experience with EMIS, medicines management, or an NVQ Level 2 in Pharmacy Services would be an advantage but is not required.

Support to get you started

New starters are supported with shadowing during the early months, an induction plan, and a three month probation period. Ongoing quality checks are carried out by the Patient Services Manager to support your development.

Kirsty Morris