Presales Solution Architect - ServiceNow

United Kingdom - Hampshire - Farnborough

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Lenovo is a US$57 billion revenue global technology powerhouse, ranked in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

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Description and Requirements

Smarter Technology Needs Smarter People -Bring your passion to a team that's redefining what's possible!

We are looking for Presales Solution Architect - Service Now technology person.

Key Responsibilities:

• Serve as a senior technical lead in strategic presales engagements, partnering with sales teams to understand customer needs and lead discovery sessions.
• Design scalable, integrated ServiceNow solutions across multiple workflows, providing expert guidance on platform capabilities and best practices.
• Contribute to technical proposals, RFP/RFI responses, and SoWs, ensuring technical accuracy and feasibility.
• Stay up to date on ServiceNow advancements and industry trends, including AI/ML, and provide feedback to product and engineering teams.
• Mentor presales team members and support knowledge sharing on architectural and technical topics.

Qualifications:

• 5+ years in presales, solution architecture, or technical consulting within enterprise software, with strong experience designing complex solutions for large clients.
• Deep expertise in the ServiceNow platform, including architecture, modules, and workflows, plus solid understanding of enterprise architecture and integration technologies.
• Skilled in engaging senior technical leaders, responding to RFPs/RFIs, and contributing to solution scoping and SoW creation.
• Willingness to travel for client meetings and company events.

Desired Skills:

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Relevant ServiceNow certifications in specific product areas (e.g., ITSM, ITOM, HRSD, CSM).
• Experience with cloud platforms (AWS, Azure, GCP) and related architectural considerations.
• Understanding of ITIL or other relevant frameworks (e.g., TOGAF, Zachman).
• Experience in a specific industry relevant to the role (e.g., Financial Services, Public Sector, Healthcare).

What We Offer:

• Holiday purchase
• Private medical
• Income protection
• Positive work life balance
• Learning and development
• Life insurance
• Lenovo and Motorola products discounts
• Cycle to work
• MyGymDiscounts
• Mortgage advice and support
• Referral bonus
• Electric car salary sacrifice scheme
• Free onsite parking

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: United Kingdom - Hampshire - Farnborough

AI PROCESSING NOTICE

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.

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