Premium eCommerce CX Leader - End-to-End Experience

A growing eCommerce brand is seeking an eCommerce Customer Experience Manager to enhance the customer journey from discovery to loyalty. This role involves identifying journey pain points and implementing strong operational strategies to boost customer satisfaction and loyalty. Candidates should have proven experience in eCommerce, especially in premium retail or homeware, and be comfortable with data analysis and reporting tools. The position offers a competitive salary up to £85,000 based on experience, with opportunities for travel.