Prada Business Manager, Harrods London (37.5 Hours)

Prada Beauty Business Manager

Prada Beauty challenges conventional beauty standards, empowering individuals to express their unique identities and redefine beauty on their own terms. We believe that beauty is not about conformity, but about individuality, self-expression, and embracing what makes each person unique. We champion free thinking, avant garde ideas fuelled by cutting edge technology and boundless creativity, to offer infinite possibilities for self reinvention and exploration. At Prada Beauty, we encourage experimentation and invite everyone to discover their own distinct expression of beauty. Join us, in shaping the future of beauty!

Who We Are Looking For

• A Beauty Guru: You're passionate about all things beauty and love sharing your expertise with your teams and customers! You're a pro at giving personalized advice and helping people find the perfect products that make them feel empowered.
• A Connection Creator: You're a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique style, and helping them create a beauty routine that expresses who they are.
• A Growth Champion: You're passionate about coaching and developing others. You see the potential in everyone and empower your team to achieve amazing things.
• A Trendsetter: Being active on social media, you're always on top of the latest beauty and wellness trends. You know how to connect with people both online and in person, being able to build a community around your passion for beauty.
• A Go-Getter: You're driven, ambitious, and love a challenge. You're excited to create innovative in store experiences and achieve amazing results through your team.
• A Brand Ambassador: You're a true believer in the Prada Beauty mission and values. You're passionate about our iconic brand and can't wait to represent them.

What You Will Be Doing People Management and Development

• Team Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive training that immerses them into Prada Beauty and sets them up for success. Drive continuous development to enhance individual performance and maximize team effectiveness.
• Performance Monitoring and Feedback: Provide regular and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.
• Performance Management: Actively track team performance, identify underperformance, and implement effective strategies to address and improve results.
• Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors, identifying and attracting top talent to build a high performing team.
• Employee Relations: Address and resolve HR issues within the team, ensuring a positive and productive work environment.

Elevating Customer Experience

• Embodying Brand Excellence: Act as a Prada Beauty brand ambassador, providing a luxurious customer experience through personalized service and merchandising standards.
• Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brand's history, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Deliver the Prada Beauty Service Experience: Ensure that the team is delivering the Prada Beauty service model, delivering exceptional customer service to all.

Driving Retail Performance

• Exceeding Sales Targets: Develop and execute strategic plans to achieve and surpass retail targets and KPIs, driving long term growth and profitability. Proactively identify risks and opportunities to maximize results and ensure sustainable success.
• Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for Prada Beauty.
• Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth, with a focus on leveraging product launches and brand anniversaries to maximize impact.
• Cultivating Client Loyalty: Implement strategies to build and maintain a loyal VIP customer base, fostering long term relationships and driving repeat business.

Operational Excellence

• Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up to date product knowledge and brand expertise.
• Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
• Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.

Support and Development - Invest in Your Future with L'Oréal Luxe

• Comprehensive Onboarding: Kickstart your journey with a dynamic blend of in person and online modules during your first three months, covering everything you need to know about our brands and culture. From day one, you'll become an integral part of the L'oreal Luxe community.
• Continuous Learning: Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, skincare, makeup, and fragrance.
• Immersive Brand Experience: Connect with the wider Be Luxe Community at our stunning head office in White City, London, for an immersive training induction that will deepen your understanding of our brands and values.
• Exclusive Product Previews: Get hands on with the latest innovations and trendsetting products at regular training events, staying ahead of the curve.
• On Demand Learning Resources: Access our internal platform for self directed learning, expanding your knowledge and building valuable relationships.
• Career Growth Opportunities: Collaborate with your Area Manager and Education team to chart your career path and unlock your full potential within L'Oréal Luxe.

Benefits and Rewards - Be Rewarded, Be Valued, Be L'Oréal

• Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
• Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
• Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
• Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well being.
• Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
• Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives.

At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.