Practice Manager

Practice Manager Role at Sandown Dental Practice, Isle of Wight

We are looking an experienced, professional and friendly Dental Practice Manager to join our practice team. Good remuneration rates and working conditions are on offer and the salary is negotiable depending on experience.

Sandown Dental Practice is a well-established private practice located in the heart of Sandown, Isle of Wight. The practice is well regarded for its high standards and excellent patient care , offering both general and cosmetic dentistry for private patients as well as special interest implants & smile makeovers.

We are committed to being an approachable and friendly practice whilst at the same time providing the highest standards of dentistry.

Sandown Dental Practice is part of a small group of dental practices called Gensmile. Gensmile is building a different kind of dental group providing quality dentistry and an enhanced experience for both patient and clinician.

We are focused on high-quality, private, family dental practices. Once these practices are in the group, we work to help them grow and develop while maintaining their unique identity.

Our aim is that each of our dental practices is a place where dental professionals want to build their careers and where patients receive a best-in-class experience with excellent clinical outcomes.

Salary: Negotiable

Hours: Full time

The Practice Manager is responsible for ensuring the smooth, efficient and compliant running of the Practice as a whole.

The Practice Manager should manage all operational aspects within a specified Practice to achieve excellent service to patients, quality of service, cost and delivery of performance in line with Company strategy and targets.

The Practice Manager should also provide support and direction to enhance performance, skills and knowledge of Practice staff within the Practice that they responsible for.

PEOPLE
Manage staff according to current Company policies and procedures
Responsible for recruitment and selection of Practice staff (with support from the Area Manager)
Induction of Practice staff and dentists
Staff development & Training (Nurse & Reception)
Staff performance management (Nurse & Reception)
Goal Setting and individual performance appraisals
Managing absence & sickness of staff & dentists (reporting absences and working with Area Manager to reduce absences)
Communication of Company messages within the Practice
Managing staff grievances and disciplinary hearings in line with Company procedures
Health & Safety compliance
Encouraging effective teamwork and best practice in the Practice

PRACTICE SERVICE LEVELS
Ensure Practice cleanliness and clinical compliance
Actively manage patient complaints
Manage appointment diary
Manage telephone answering within set guidelines
Obtain & review patient feedback via patient survey as per procedure
Proactively sell consumables in the Practice

MANAGERIAL AND FINANCIAL
Practice Meeting (as necessary minimum monthly) with all Practice personnel, including dentists
Action monthly/weekly business reports
Effectively balance people, operational and activity requirements
Ensure that enhanced CRB's are applied for within 5 days of start date for the purpose of becoming registered Practice Manager as soon as possible
Manage appointment book and Practice recall system
Manage Practice correspondence and administration
Ensure all equipment is validated, effectively maintained to meet manufacturers and Company guidance and meet HTMO1-05 compliance.
Manage reactive repairs
Facilitate ordering of new equipment as necessary
Action bad debt procedures
As registered manager, be responsible for processing own complaints in line with CQC regulations
Advise Area Manager of dentist missed sessions due to sickness
Stock management
Effective IT system management
Effective communication with all key business stakeholders
Ensure cash handling and banking procedures are always carried out according to Company procedures
Ensure staff and dentists operate within all Company policy and procedures
Carry out audits as per Company policy
Action dentist pay queries without delay

Proposed start date 21st July 2025

CVs to be emailed to Helen Baldwin

Closing date for application 1st July 2025 5PM

IND001

Job Types: Full-time, Permanent

Benefits:
Additional leave
Company events
Company pension
Store discount
Schedule:
Monday to Friday

Experience:
Management: 3 years (preferred)
Dental management: 2 years (preferred)

Location:
Sandown PO36 9DQ (preferred)

Work Location: In person

Application deadline: 01/07/2025
Expected start date: 21/07/2025