Practice Manager - Truly London

Location: On site / London, UK
job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare Dentistry
Salary: Negotiable salary

ABOUT TRULY

Truly is a modern dental company growing across Ireland and the UK. We are building the largest network of patient first dental clinics in the region, with over 20 locations and a team of 500+ professionals. Nine Elms is one of our flagship London clinics, and we are looking for a Practice Manager to lead it.

THE ROLE

As Practice Manager, you will lead the operational, financial and people side of one of our flagship Truly clinics. You will be accountable for patient experience, team performance, financial KPIs and compliance, partnering closely with the clinical lead to make your clinic the best in the region.

KEY RESPONSIBILITIES

• Leading and developing the clinic team (reception, nurses, treatment plan coordinators)
• Owning clinic P&L, budgets and operational KPIs
• Ensuring full compliance with GDC and CQC standards, GDPR and health and safety requirements
• Patient experience: NPS, feedback loops and escalations
• Recruitment partnership and onboarding of new hires
• Collaborating with Head Office on growth initiatives
• Cross functional projects with Marketing, Sales and the Clinical Lead

WHAT WE ARE LOOKING FOR

• 3+ years managing dental, medical or healthcare teams
• Strong leadership and people development skills
• Operations and compliance awareness (GDC / CQC / GDPR / health and safety)
• Financial literacy: budgets, forecasts and cost control
• Right to work in the UK

WHY JOIN TRULY

• Work in a modern, technology driven clinical environment
• Join a supportive team where collaboration and learning matter
• Be part of a growing international dental group
• Opportunity for long term career development
• Make a real impact on patient experience every day

WORKING PATTERN

Full time, 40 hours per week, Monday to Friday, with occasional weekends when required.