Practice Manager - Legal & Democratic Services - WMF2897e

Practice Manager - Legal & Democratic Services - WMF2897e

Westmorland and Furness Council is seeking an experienced legally qualified Practice Manager to oversee the day to day operation of the Council's in house legal service. Reporting to the Senior Manager - Legal, the role ensures the department operates efficiently, remains fully compliant with regulatory requirements and delivers high standards of client service.

About this opportunity

This position supports the council's legal service transformation journey, overseeing operational systems, office management, business processes, financial performance, regulatory compliance, and staff development. The Practice Manager will manage recruitment, onboarding, case management systems, and collaborate with the finance and ICT teams to ensure secure, effective operation. The role also supports new enquiries, service performance reporting and maintaining a positive client service experience.

Responsibilities

• Oversee day to day operations of the in house legal service.
• Maintain regulatory compliance and manage internal reporting systems.
• Monitor financial performance and produce service performance reports.
• Support recruitment and staff development, including onboarding procedures.
• Maintain key operational systems, including case management, in partnership with the ICT team.
• Manage new enquiries and ensure efficient handling of instructions.
• Maintain accurate records and support management of work in progress.

Qualifications

• Legally qualified with experience as a Practice Manager or senior operational role in a law firm or legal department.
• Strong understanding of legal practice management, financial performance monitoring, and regulatory compliance.
• Excellent organisational, leadership and analytical skills with a solutions focused approach.
• Experience in recruitment processes, administrative team management, and operational system oversight.
• Familiarity with case management systems and compliance frameworks such as Lexcel or CQS is advantageous.

What we offer

• Competitive pension scheme.
• Enhanced annual leave allowance.
• Various perks and discount schemes.
• Inclusive and supportive working culture.

Safer Recruitment

We are committed to safeguarding and promoting the safety and welfare of children, young people, and adults at risk. All workers, employees and volunteers are required to share this commitment.

Equality, Diversity and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences. Disabled applicants who meet the essential criteria are guaranteed an interview. We also guarantee interviews to Armed Forces personnel, veterans, and under 24s who meet the essential criteria.