Pottery Café Manager (Kingston)

Position Overview

We are looking for a hands on Manager to oversee the day to day running of a busy pottery café.

This role focuses on operational execution, staff management, and customer experience. You will be responsible for ensuring the studio runs smoothly during opening hours, staff are supported and accountable, and customers have a well organised, enjoyable visit.

This is a practical, floor based role suited to someone comfortable making decisions, managing people, and keeping operations running consistently.

Key Responsibilities Daily Operations

• Oversee the day to day running of the studio during opening hours
• Ensure smooth customer flow, bookings, and session turnover
• Resolve operational issues promptly and calmly

Staff Management

• Create and manage staff rotas and shift coverage
• Lead and support front of house staff during service
• Address lateness, performance issues, and conduct fairly and consistently
• Support onboarding and training of new staff

Customer Experience

• Ensure a welcoming, organised experience for all customers
• Handle customer questions, feedback, and complaints professionally

Standards & Organisation

• Ensure procedures are followed consistently
• Maintain cleanliness, organisation, and presentation of the studio
• Monitor stock levels and flag ordering needs
• Maintain clear handovers and basic documentation

Owner Support

• Escalate significant issues appropriately
• Reduce the need for owner involvement in day to day operations

What We're Looking For Essential

• Previous experience managing a café, studio, or similar customer facing business
• Confidence managing people and making day to day decisions
• Strong organisational skills and attention to detail
• Calm, professional approach in a busy environment
• Clear communication skills

Desirable

• Experience with rotas, bookings, or scheduling systems
• Experience in hospitality or experience based businesses
• Comfortable being hands on and leading by example