Post-Sale Coordinator (3-month Fixed Term Contract)

About the Bonhams Network

Founded in 1793, Bonhams is a global network of auction houses, with the largest number of international salerooms, offering the widest range of collecting categories and selling at all price points. Bonhams is recognised for its bespoke service, and a dedication to local market relationships, enhanced by a global platform. With 14 salerooms, Bonhams presents over 1,000 sales annually, across more than 60 specialist categories, including fine art, collectables, luxury, wine & spirits, and collector cars. In 2022, Bonhams added four international auction houses to its network: Bukowskis, Stockholm; Bruun Rasmussen, Copenhagen; Cornette de Saint Cyr, Paris and Brussels; and Skinner, Massachusetts. The success of Bonhams' global strategy is a result of recognising the shift in growing intercontinental buying and increased digital engagement.

About the Role

The Post-Sale Coordinator will report to the Post-Sale Service Manager, UK to assist with the delivery of the most efficient and enhanced after sales experience for Bonhams clients.

They will support the Post-Sale Manager in working closely with and communicating effectively & efficiently between specialist departments, client services, credit control, and other supporting departments. They will provide advice and support to clients and internal teams where required, as well as being a liaison between clients, departments, and our third-party shipping partners.

The Post-Sale Coordinator will play an integral role in delivering the highest level of service to our clients after the hammer has fallen and support the Post-Sale Manager in improving client retention and acting as a liaison between clients, departments and external stakeholders.

Key Tasks and Responsibilities

• Support the Post-Sale Manager in creation and distribution of post-sale reports to specialist departments and post-sale comms with first-time buyers and clients flagged by specialist departments
• Answer client calls and emails that come into the Client Services department in an efficient and professional manner
• Cover cashier's desk, taking payments on credit/debit cards, recording payments on the company system and ensuring end-of day banking is performed accurately
• Manage the Packengers shipping calendar ensuring sales are correctly uploaded to Bonhams website
• Assist Post-Sale Manager in observing relationships with third-party shippers and improving client experience and delivery times
• Assist Luxury Shipping Coordinator with packing and dispatch of lots
• Be proactive and responsive in resolving any client shipping issues and be first point of escalation, working with external shippers to maintain client satisfaction
• Work with Credit Control to ensure any tax-free shipments have the appropriate proof of export from shippers
• Work with the Shipping Department to obtain export licences and CITES permits for exports when required

Key Skills and Experience

• Understanding of auction house procedures
• Computer literate
• Excellent interpersonal skills
• Flexible team player
• Ability to work independently as well as part of a team

If you wish to apply, please send your CV and cover letter by the 13th August 2025 at midnight.

We thank you for your interest in this position but please note that we will only contact candidates chosen for further consideration.

Bonhams is an Equal Opportunity Employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.