Post date 21.07.26 Strategic Insight Manager

The Strategic Insights Manager is responsible for overseeing membership administration processes, the member governance framework, analysing member data and trends, and ensuring efficient operational support for all member-related services.

The Strategic Insights Manager is responsible for overseeing membership administration processes, the member governance framework, analysing member data and trends, and ensuring efficient operational support for all member-related services. Additionally, the role is the lead individual in delivering the MRM strategic roadmap. This role combines people leadership, operational oversight & governance, project management, reporting, and process improvement to support organisational goals and an enhanced member experience.

The role requires strong analytical capability, attention to detail, and the ability to manage administrative workflows while collaborating across departments to improve member engagement, retention, and service delivery.

Additionally, the role holder will personally negotiate and deliver the sponsorship budget for the networks as well as managing a small number of members to ensure the role holders experience of members remains fresh.

Key Duties and Responsibilities

Member Analysis & Reporting

• Analyse membership trends, demographics, engagement, retention, and participation data.
• Produce regular reports, dashboards, and insights for leadership teams.
• Identify trends, risks, and opportunities to improve member satisfaction and operational performance.
• Support strategic planning through data-driven recommendations.
• Collaborate with finance, marketing, and operations teams to align reporting and member insights.
• Ensure the membership perimeter is protected and opportunities to change the perimeter taken to ExCo for agreement

Operational Management

• Manage day-to-day membership administration processes, including onboarding, renewals, updates, and record maintenance.
• Ensure accurate and timely processing of member applications, payments, and communications.
• Maintain data integrity within membership databases and MRM system.
• Develop and implement administrative procedures, controls, and service standards.
• Monitor Membership Team compliance with organisational policies, data protection requirements, and governance standards.
• Lead continuous improvement initiatives to streamline administrative processes and enhance efficiency.