Portfolio Manager

Step into a leadership role where you'll shape the successful delivery of complex customer implementations and drive performance across a portfolio of strategic projects. As a Portfolio Manager, reporting to the Head of Project Management, you'll lead and support a team of Project Managers to ensure consistent, high-quality delivery and strong customer outcomes. You'll balance operational oversight with strategic thinking, managing performance, strengthening governance, and ensuring project standards are applied consistently across the portfolio. This role offers the opportunity to influence delivery excellence, support commercial success, and play a key role in how Professional Services continues to evolve within MHR.

Your Team

You'll lead a team of Project Managers, providing line management, mentoring, and practical support to help them deliver successfully. Through regular reviews, audits, and performance discussions, you'll ensure projects are well-managed, risks are controlled, and delivery standards remain high. You'll also work closely with colleagues across Professional Services, Sales, and the PMO to manage resource utilisation, support pre-sales activity, and ensure the effective management of the wider project portfolio. Collaboration will be central to your role, aligning delivery, commercial performance, and customer outcomes.

Your Impact

Your leadership will directly influence the success of customer implementations and the performance of the project portfolio. By embedding strong governance and consistent delivery standards, you'll help ensure projects are delivered on time, on budget, and to the expected quality.

You'll proactively monitor project health across the portfolio, identifying risks early, supporting resolution of issues, and helping prevent customer escalations. Where needed, you'll step into hands on project leadership during periods of high demand or team absence, managing risks, budgets, changes, and communications throughout the project lifecycle. Through effective resource management and collaboration with Sales and delivery teams, you'll help optimise utilisation, identify commercial opportunities, and support revenue targets aligned to the business plan. Your work will strengthen delivery performance, improve customer outcomes, and ensure project management methodology is understood and applied consistently across the organisation.

Benefits to support you personally and professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
• Enhanced Family leave
• My MHRewards offering discounts at over 900 retailers
• Monthly employee recognition program and departmental awards
• Referral bonus scheme of up to £2,000
• Employee led social events such as running clubs, football teams, book clubs, and bake offs
• On site subsidised restaurants offering a variety of fresh meals daily
• Opt in benefits schemes such as private medical insurance and dental coverage

We value the well being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.

At MHR, we're completely committed to creating a supportive and inclusive workplace where all voices are heard, and everyone feels valued and supported.

We reserve the right to close this vacancy earlier than originally advertised if an exceptionally high volume of applications is received.