Porter/Security Officer

An opportunity has arisen at the West Cornwall Hospital for an enthusiastic, motivated, and hardworking individual to join the porter/security team. This position requires flexibility to accommodate the needs of the service, good communication skills and a positive and professional attitude.

Main duties of the job

To provide and maintain a professional, efficient, effective and timely service to patients, visitors and other departments that will contribute to achieving high quality patient care.

To ensure the service supports the clinical care of patients and respects the privacy and dignity of every patient.

To ensure the health and safety of both the recipients and of those delivering the service.

To contribute towards the development of best practice within the department and to the training of new starters and inexperienced staff.

To assist the Facilities Management Team in the development of the service.

To provide a portering service to whole of West Cornwall Hospital. Additionally to provide a portering service to other sites as required.

Due to the service being at times unpredictable, you will be expected to provide a flexible and reactive service.

To undertake the security operations required to support a safe and secure environment at The Royal Cornwall Hospital NHS Trust's hospital site and grounds and to provide security for staff, patients, visitors and users. To use their skills and training to manage a variety of security related incidents while conducting themselves in a firm but courteous manner at all times.

Work closely with the Police Liaison Officer and local Police officers as required.

About us

Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:

• Royal Cornwall Hospital in Truro
• St Michael's Hospital in Hayle

As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.

We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high-quality. We are RCHT.

Job responsibilities

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:

Identity Checks

Professional registration and qualification checks

Employment history and reference checks

Occupational Health clearance

Satisfactory Disclosure and Barring Service check

Right to work in the UK

For further information please visit:

We reserve the right to close this advert early.

We may be able to offer flexible working. Please discuss at interview.

Person Specification Qualifications

• Candidates are able to speak and write English to an appropriate standard necessary to fulfil the job requirement
• Must be willing to attend and qualify as a NHS Security Accredited Security Officer within 3 months of employment
• Must be able to pass written test (not AI generated)
• Must be able to pass visual test
• GCE/CSE/GCSE or equivalent
• NAHS or Security Officer qualification or equivalent

Experience

• Experience of dealing with the general public in a diverse, fast moving, customer-oriented organisation in a position of trust.
• Working a 24/7 Shift service.
• Working in a physically and mentally demanding role.
• Working within a large and widespread environment requiring high levels of fitness.
• Working in the public sector.
• IT literate (Word, Excel, Outlook).
• Working in a Hospital environment
• Previous experience of security in a complex organisation or uniformed service
• UK Security / Police or Military background.
• Security / Police or Military background (other)

Practical & Intellectual skills (specialist knowledge)

• Physically fit.
• Highly developed communication skills, both written and oral.
• Organisational and interpersonal skills.
• Capable of exercising influence and control.
• Ability to work as a member of a multi-disciplinary team
• Ability to digest relevant legislations, guidance and current protocols.
• Ability to input and access information from a personal computer using windows and MS Office and other software packages
• Knowledge of First aid techniques.
• Knowledge of Health and Safety legislation.
• Knowledge of firefighting techniques.
• Knowledge of criminal and civil law.
• Knowledge of control, restraint and breakaway techniques.
• Experience in teaching/training groups.
• Experience of using CCTV control and monitoring systems.
• NAHS course for security officers or similar to NVQ 2 level
• Smart appearance, enthusiastic, reliable, diplomatic, honest, trustworthy.
• Able to work as part of team or on own initiative.
• Calm sympathetic nature.
• Willingness to work any shift at short notice or in an emergency.
• Evidence of personal development and or training
• Sense of humour.
• Confidence to communicate with the general public and staff groups.
• SIA Licence
• SIA Licence (Held for more than 3 years)
• Previous user of Body Worn Camera

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a yearPA pro rata. Enhancements for weekend and night shift work.