Pool Duty Manager

Overview

Are you ready to be part of something truly special? Following a phenomenal first year of trading, Unity Holidays is continuing to build on strong foundations to deliver the best Owner and Guest experience in the industry across our leisure, attractions and holiday operations.

At Unity Holidays, we are committed to recruiting individuals who are not only passionate about people and exceptional service delivery, but who also thrive from working as part of an effective and collaborative team.

Our Waterpark plays a key role in the Unity guest experience, and we are looking for a confident and safety focused Leisure Team Leader to support the day to day leadership and operation of our indoor and outdoor water facilities.

We want every Unity Holidays team member to have the best teammates, so together we can build experiences where our core value of Togetherness truly shines through.

We know without doubt that an industry leading experience starts with our team. We set high standards of excellence and will champion your growth through clear expectations, training, confidence and learning - and we'll always celebrate a job well done.

About You

You'll be an experienced leisure professional with strong wet side knowledge and a calm, confident leadership style. You enjoy leading teams in a dynamic, fast paced environment and take pride in maintaining the highest standards of safety, presentation and guest care. You'll be comfortable making decisions, responding to incidents, and supporting your team through coaching and guidance. Above all, you'll role model Unity Holidays' values and create an environment where both guests and colleagues feel safe, supported and welcome.

Key Responsibilities

• Act as the designated manager in charge during allocated shifts, ensuring the safe and efficient operation of all waterpark zones
• Lead daily opening and closing procedures across indoor pools, waterslides, outdoor areas, lido and lazy river
• Ensure full compliance with the NOP, EAP and all relevant health & safety and company procedures
• Conduct and verify completion of water testing, facility inspections and operational safety checks
• Always maintain a visible leadership presence across the waterpark
• Monitor guest flow, capacity management and session control throughout the day
• Support and supervise lifeguards to ensure RLSS standards and safe supervision are consistently met
• Respond to incidents and emergencies professionally, following correct procedures and escalation routes
• Ensure accurate recording of accidents, incidents and near misses
• Take responsibility for hot tub compliance across the resort, ensuring HSG282 standards are met
• Provide on shift coaching, guidance and support to Lifeguards, Head Lifeguards and Trainee Duty Managers
• Deliver team briefings and reinforce daily safety priorities
• Support new team members through inductions and on shift development
• Maintain high standards of cleanliness, presentation and professionalism across all operational zones
• Handle guest queries and concerns calmly and professionally, ensuring positive outcomes
• Complete operational documentation, cash handling and shift handovers accurately

Experience & Qualifications Essential

• Current Pool Lifeguard qualification (NPLQ)
• Experience supervising or leading teams in a leisure, waterpark or similar environment
• Strong understanding of wet side operations, pool safety and emergency response
• Confident decision maker with strong communication skillsCommitment to delivering excellent guest service

Desirable

• Pool Plant Level 3 qualification (or willingness to work towards)
• NPMQ (or willingness to achieve)
• Experience in outdoor or multi zone water facilities
• RLSS Trainer / Assessor or senior lifeguard management experience

Safeguarding & Compliance

This role requires an Enhanced DBS check and completion of mandatory safeguarding training. All duties must be carried out in line with Unity Holidays' safeguarding, safety and compliance standards.

Hours of Work

This role operates across peak holiday periods, weekends and busy trading times. Flexibility to work weekends, holidays and variable shifts is essential.

What We Offer

• Access to holiday park facilities and discounts
  • 25% off Food & Drink for you and your family
  • 50% off Food & Drink when on shift
• Opportunities for career progression within Activities & Leisure
• Training and professional development support
• Team recognition schemes, including monthly Unity Champion awards
• Holiday discounts across Unity Holidays parks
• Free use of leisure facilities
• Employee Assistance Programme providing financial, health and legal support
• A supportive leadership team and a stunning resort environment

About Unity Holidays

Unity Holidays is the UK's newest holiday park operator, committed to challenging industry norms and delivering first class experiences in outstanding locations. We pride ourselves on building strong teams, setting high standards and creating environments where people feel proud to work and excited to grow their careers.

Ready to Take the Next Step?

If you're passionate about safety, leadership and guest experience - and ready to take on a key operational role - we'd love to hear from you.

Compensation: Competitive salary