Police Contact Enquiry Supervisor

Part/Full Time Full Time - All roles are available for flexible working including job sharing and part-time unless there are legitimate operational / business reasons why this cannot be accommodated

Role to be based at either Abingdon, Banbury or Oxford

We welcome applications for a Police Contact Enquiry Supervisor to supervise the front counters at Oxford, Abingdon and Banbury police stations.

In this role you will be responsible for the day to day running of Police Contact Enquiry Offices. You will supervise the delivery of a professional frontline local counter service, ensuring quality standards are adhered to in accordance with policy and practices, resulting in a resilient and consistent service to the public. You will direct the deployment of Police Contact Enquiry Officers and provide support, guidance and development to all staff, ensuring welfare/sickness issues are identified. You will also encourage innovation and implement changes to policy and procedures maintaining a standardised and professional service.

You will have experience in delivering a high level of customer service, alongside an ability to work quickly and accurately under pressure. A systematic approach to problem solving is essential as well as excellent written and verbal communication skills. You must have good IT skills and a good level of general education. Relevant experience of helping people to develop their skills through encouragement, motivation and support is also required.

You must have capability to travel to different locations across the Force and undertake all assignments in a timely manner. Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public transport may not be available or suitable at these times. For this reason, a full UK driving licence is considered essential.

If you are a TVP employee and have you been in your current post for less than 12 months, you need to seek approval from your line manager to be eligible to apply for this role.

As part of the Thames Valley Police family, you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. For more information on our benefits, please visit the supporting you page, via the link at the bottom of the advert.

The closing date for enquiries and receipt of completed applications is Sunday 6th September 2026.

At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.

Working Smart

You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.

SupportingYou

Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we'll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will beSupporting You.

Developing You

We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.

Vetting

All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
As part of our ongoing commitment to fair and transparent recruitment, we provide guidance on how AI may be used during the application and interview processes. Please familiarise yourself with our AI Guidance for Applicants - TVP Careers