Player Services Manager - Women's First Team

Company Description

At the heart and soul of London since 1895 West Ham United is a dynamic, fan-focused football Club constantly moving forward but always with an eye on the past.

Our home at the London Stadium has a capacity of 62,500 making it one of the biggest club Stadia in the country however our tickets are the lowest priced for London based clubs in the Premier League, echoing objectives to create Affordable Family Football.

In 2018, our Women's team gained a professional status for the very first time, jumping 2 divisions and competed in the Women's Super League (WSL), the premier division of women's football in England. After finishing a respectable 7th, the team enjoyed particular success in the FA Cup reaching the final of the competition, eventually being beaten by 2017 winners Manchester City.

In April 2019, we opened our brand-new Academy facility based at Chadwell Heath which will help to bring through some of the very best talents in the area, the recent emergence of First Team Players Declan Rice and Ben Johnson are a testament to the work already being done at the Academy.

On the business side, we are continuing to create a Stadium our supporters can call home, with the renaming of the Billy Bonds Stand and Claret and Blue pitch surrounding amongst the latest developments. Additionally, the Club has achieved the Disability Confident Leader status.

The Club employees a constantly growing workforce of approximately 300 core staff and 500 Foundation and events staff, and is a truly unique place to work. We welcome talented individuals who will thrive in our ambitious organisation.

In October 2023, West Ham United was awarded the Advanced level of the Premier League Equality, Diversity and Inclusion Standard, recognising the Club's ongoing dedication and commitment to equality, diversity and inclusion (EDI). It is the second time West Ham United has received the award, which is the top accolade that can be achieved by Premier League clubs, having first been presented with the Advanced level in 2020.

Why Join Us?

Diversity & Inclusion:We believe a diverse team drives creativity and strengthens performance. We welcome applicants from all backgrounds and identities to apply.

Health & Wellbeing:We are committed to protecting the physical and mental health of our staff, ensuring a balanced and supportive work environment.

Career Growth:As part of a premier football club, you will have opportunities to grow and innovate in an exciting and fast-paced environment.

Position

Player Services Manager - Women's First Team

Location: Chadwell Heath Training Ground + Home & Away Fixtures

Salary: Competitive, depending on experience

Contract: Full-time, Permanent

️ Club: West Ham United FC

Reports to: Head of Football Operations

Be part of something bigger. Join West Ham United and play a key role supporting elite athletes in one of the most dynamic women's football environments in the country.

We're looking for a Player Services Manager to provide high-quality lifestyle and operational support to our Women's First Team players. From onboarding new signings to supporting daily life admin, you'll ensure players are fully focused on performance - and feel safe, settled, and supported throughout their journey with us.

Requirements

Key Responsibilities

• Support players with housing, onboarding, and exit processes
• Manage ticket requests for home, away, and stadium fixtures
• Coordinate travel, visas, and medical appointments
• Assist with life admin (e.g. banking, utilities, payroll)
• Collaborate with staff to deliver personal development and well-being support
• Support logistics for matchdays, commercial events, and media obligations

What We're Looking For

• Experience in sport, concierge, operations, or player support
• Strong interpersonal skills and a person-centred, empathetic approach
• Excellent organisational and problem-solving abilities
• Degree in a relevant field + full UK driving licence
• Comfortable working across departments and under pressure

Why West Ham United?

• Disability Confident Leader & Advanced EDI Standard holder
• Proud supporters of women's football since turning pro in 2018
• Inclusive, diverse, and family-oriented club culture
• Work alongside passionate people in a high-performance environment

️ Safeguarding Commitment

We're committed to safer recruitment and safeguarding children and adults at risk. This role is subject to enhanced DBS checks and reference

verification.

Other information

Benefits on offer (may vary based on contract type and location)

• 25 days annual leave plus your birthday off
• Pension and life insurance
• Healthcare cash scheme
• Travel season ticket loan
• Cycle to work scheme
• Priority access to apply for match tickets
• Discounted season tickets
• Staff discounts in the club store, café and our official partners products and services
• Discounted gym membership and onsite fitness room facilities
• Family friendly leave policies
• Company Social events

EDI Statement

• The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation's business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.
• Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.

Safeguarding

• The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced.
• The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club's Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club's or the West Ham Foundation Safeguarding Team.

Please note: Due to the high volume of applications expected, only shortlisted candidates will be contacted.