Plant Hire Desk Controller

Plant Hire Desk Controller

Department: Plant & Transport

Employment Type: Permanent - Full Time

Location: Borehamwood

Reporting To: Chris Shorey

Description

Throughout 2026, OCU Group has been experiencing a sustained period of growth and expansion. Due to this and our continued work winning success, we currently have an opportunity for an experienced Plant Hire Controller to join us! The Hire Desk Controller role manages the hire of equipment, machinery, and tools, ensuring availability and timely delivery to customers. This role involves managing customer inquiries, processing orders, coordinating equipment, and dealing with invoice queries.

Key Responsibilities

• Responding to customer enquiries about hire, providing quotes, and resolving issues or complaints.
• Processing new hire requests, managing existing orders, and coordinating collections.
• Ensuring the right equipment is available, checking stock levels, and liaising with the workshop for maintenance.
• Maintaining accurate records of hires, processing invoice queries, and assisting with stock control.

Essential Skills

• Strong communication and customer service skills.
• Ability to manage multiple tasks and prioritize efficiently.
• Knowledge of hire industry practices and relevant software.
• Problem-solving and organisational skills.
• Good attention to detail and accuracy.

If you are invited to progress in the recruitment process, will you require any reasonable adjustments to support you? Please let us know so we can ensure the process is accessible and fair for you. Any information you share will be treated confidentially and will only be used to support you during the recruitment process.