Planner

Overview

Annual salary: up to £30,962.61. Location: Thurrock. Full time / Permanent. Hours: 42.5 per week.

Mears is a leading provider of repairs, maintenance and regeneration services across the UK. We are seeking an organised and proactive Planner to join our local repairs team. You will play a vital role in scheduling repairs efficiently, allocating works to operatives, and ensuring jobs are completed to a high standard. As the key link between residents, operatives and colleagues, you will help deliver a customer-focused, responsive repairs service.

Responsibilities

• Schedule operatives and subcontractors to ensure resources are used efficiently and repairs are completed on time.
• Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
• Manage the repairs inbox, dealing with emails from tenants and the client.
• Handle damp and mould cases by assessing risk with tenants, liaising with the client, and issuing follow-on letters as required.
• Support the use of IT systems, ensuring operatives update their PDAs and that schedule-of-rates codes are entered correctly.
• Communicate clearly and professionally with residents, operatives and stakeholders to keep all parties informed.
• Work closely with administrators, supervisors and contractors to deliver a seamless service.
• Provide cover for other planners when required and attend meetings or training sessions as needed.
• Adhere to company policies and Health & Safety requirements.
• Assist with reporting and performance monitoring to ensure KPIs and targets are achieved.
• Help prioritise emergency and urgent repairs to minimise disruption for residents.
• Maintain accurate records, data and documentation for audits and compliance purposes.
• Support continuous service improvement by suggesting ways to streamline planning and scheduling processes.

Role Criteria

• Previous planning experience
• Experience in building maintenance processes
• Experience in social housing
• Experience working in a fast-paced, pressurised environment
• Strong IT skills with the ability to use job management and scheduling systems
• Excellent time management, organisational and communication skills
• A customer-first approach with the ability to handle challenging situations

Benefits

• 25 days annual leave plus bank holidays
• Leading pension scheme
• Annual Mears Fun Day
• Volunteering Leave
• Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus more
• Family friendly policies

Other requirements: All roles require entitlement to work in the UK. Roles may be subject to background, identity and security checks before commencement of employment. Applicants may be contacted about their application; this is not a guarantee of employment.