Planner

Salary and Hours

Annual salary: up to £30,458.75. Full time / Permanent. 42.5 hours Monday - Friday.

Overview

MPS, part of the Mears Group, has been looking after residents' homes for over 25 years, focusing on estate management and property maintenance.

About the role

We are looking for an organised and proactive Planner to join our local repairs team. You will play an important role in ensuring repairs are scheduled efficiently, work is allocated to operatives, and jobs are completed promptly and to a high standard. Acting as a key point of contact between residents, operatives, subcontractors and colleagues, you will help deliver a customer focused and responsive repairs service.

Duties

• Schedule and plan repair works to ensure efficient use of operatives and resources.
• Use the MCM system to manage appointments, update job statuses and monitor progress.
• Track overdue tasks and support the team in meeting performance targets and KPIs.
• Coordinate operatives and subcontractors to ensure jobs are completed on time and fully equipped.
• Communicate effectively with residents to provide updates and manage expectations.
• Support the repairs team by identifying and escalating operational issues where required.
• Monitor workloads and assist with planning cover for absences and holidays.
• Allocate work to subcontractors and raise material orders in line with procurement procedures.
• Ensure accurate use of IT systems, including PDAs and subcontractor portals.
• Maintain clear and accurate records across all systems.
• Deliver a professional, courteous and customer focused service at all times.
• Adhere to health and safety requirements and company policies.
• Work collaboratively with colleagues to ensure service delivery standards are met.
• Support company procedures, maintain company assets and provide cover for other planners when required.
• Attend meetings and training sessions as required.

Role Criteria

• Experience working in a planning, scheduling or coordination role within repairs and maintenance or a similar environment.
• GCSE (or equivalent) in English and Maths.
• Experience working in a fast paced, reactive and customer focused environment.
• Good IT skills with the ability to use job management, scheduling and appointment systems.
• Strong time management and organisational skills, with good attention to detail.
• Clear and confident communication skills, both written and verbal.
• A customer focused approach with the ability to manage queries and challenging situations professionally.
• An understanding of repairs and maintenance processes.
• Experience planning and scheduling multi trade repairs using an ICT appointment or job management system.
• Entitlement to work within the UK.
• Background, Identity & Security checks before commencement of employment.

Benefits

• 25 days annual leave plus bank holidays.
• Leading pension scheme.
• Annual Mears Fun Day.
• Volunteering Leave - paid volunteering.
• Staff perks with Mears Rewards - discounts up to 10% on groceries, holidays, eye test vouchers, share save scheme and more.
• Family friendly policies.

EEO Statement

We are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). We hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, applicants are invited to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. These optional questions will not impact your ability to apply.