Planner

Planner
Based in Ealing
Permanent
40 hours per week
Paying up to £31,500 per annum

Day to day duties:

• Receiving high volumes of repairs requests and booking them into Operatives diaries to ensure most efficient service and best use of skills
• Overseeing Operatives diaries for a geographical area to ensure maximum productivity
• Responding to Emergency and Urgent repairs requests and ensure these are met within strict Service Levels
• Liaising with Operatives and Supervisors to ensure appropriate follow-on works are booked in and completed
• Assisting colleagues throughout the business on queries regarding responsive repairs
• Providing a professional and customer focused service

Role Criteria:

• Ideally have previous Repairs Planning / Scheduling experience
• A professional, can-do attitude
• Excellent Customer Service Ethos
• Good written, verbal, questioning & interpersonal skills
• IT Literate
• Social housing or similar background is desirable