PIM Inriver & Azure Service Support Engineer

Assignment description

We are looking for a Service Support Engineer with Product Information Management (PIM) experience within Inriver & Azure.

Job overview:

We are looking for a skilled Service Support Engineer to join our Product Information Management (PIM) Service Team. The role focuses on supporting and maintaining our newly deployed Inriver-based PIM system and its integrated data ecosystem on Microsoft Azure.

The ideal candidate should have hands-on experience in Inriver, Azure data handling services, and Cosmos DB, with a good understanding of data flows, integrations, and opera-tional support processes in a multi-system environment.

Key Responsibilities:

1. Application Support & Maintenance

• Provide L2/L3 support for the Inriver PIM platform, ensuring system stability and perfor-mance.
• Handle incident resolution, root cause analysis, and problem management.
• Coordinate with vendor (Inriver) and internal development teams for escalations.

2. Data Operations & Monitoring

• Manage and monitor data synchronization between Inriver, Azure, and downstream sys-tems.
• Handle troubleshooting of data pipelines, APIs, and connectors.
• Perform routine health checks, validations, and batch job monitoring.

3. Azure Data Management

• Work with Azure Cosmos DB, Azure Data Factory, and related services for data ingestion and transformation.
• Develop or maintain scripts and automation tools for recurring operational tasks.

4. Change & Release Management

• Support deployment activities, configuration changes, and release testing.
• Maintain up-to-date technical and operational documentation.

5. Continuous Improvement

• Identify system inefficiencies and propose optimizations.
• Contribute to knowledge base articles and team process enhancements.

Required Skills & Experience:

• 3-5 years of experience in application or system support roles, preferably in product data management environments.
• Strong knowledge of Inriver PIM, including data model configuration, workflows, and inte-grations.
• Hands-on experience with Azure cloud services, especially Cosmos DB, Azure Data Facto-ry, and Azure Functions.
• Solid understanding of API integrations, RESTful services, and data exchange mecha-nisms.
• Experience with incident, change, and release management tools (eg, ServiceNow, Jira).
• Ability to collaborate with cross-functional teams and communicate technical issues clear-ly.

Preferred/Nice-to-Have Skills:

• Experience in data modelling, ETL processes, or product master data management.
• Familiarity with CI/CD pipelines for cloud-based systems.
• Exposure to Power BI or similar tools for monitoring and analytics.
• Basic Scripting knowledge (PowerShell, Python, or SQL).
• Scrum Master/Jira/Confluence

Educational Background:

• Bachelor's degree in Computer Science, Information Systems, or related technical disci-pline.
• Inriver or Microsoft Azure certifications will be a plus.

Soft Skills:

• Strong analytical and troubleshooting skills.
• Proactive, service-oriented mindset.
• Ability to manage multiple issues and priorities simultaneously.
• Clear written and verbal communication.

Start: ASAP

• End date: 2026-12-31

• Location: 3 days per week required onsite in Lund, Sweden with 2 days per week remote work possible, candidates should already be living in Sweden.

• Drug test: A drug test needs to be completed before the assignment start date.