Pet Helpline Advisor (Tier 1)

Salary - £25,553 - £26,841 per annum depending on experience.

Full-time, permanent position to be worked between 8.00am to 4.30pm to include 1 in 3 weekends

Based at Godmanchester, PE29 2NH with the expectation that our successful candidate will work approximately 3 days a week from our site once an initial probation period has been successfully passed.

Are you looking for a rewarding opportunity?

Are you a talented individual who shares our passion for helping pets and their owners?

If you would like to work for an exciting and supportive charity that improves the lives of pets, then we d love to hear from you!

We ve recently launched our new Pet Helpline service and we re seeking an Advisor to join our dedicated team. Our purpose is to provide support and help that is accessible, practical, and genuinely effective.

As part of a team that is the first point of contact for Woodgreen customers, your interactions will range from phone calls, digital, in-person and written communication too. Using your judgement, skillset, and real time information you ll be expected to proactively resolve concerns and offer solutions first time where possible.

Our Advisors always deliver a heartfelt service to customers, through empathy, effective and tailored communication whilst respecting customers needs and vulnerabilities. A desire for personal growth and updating your skills and knowledge through learning and development opportunities is essential.

No one day will be the same, although, every day you can expect to make a difference by giving a high-quality support and advice service. Showing compassion and empathy will be crucial. You may have to deal with some challenging situations, but you ll be supported all the way.

To be successful in this role you will:

• Be a confident communicator and team player
• Demonstrate how you will work effectively with a focus on customer service & care
• Have a proven record of delivering services to vulnerable people & of using a tailored approach
• Work independently, be organised, and be able to use your own initiative
• Thrive in a busy working environment
• Be enthusiastic about helping pets and their people
• Find solutions to problems and be comfortable with embedding new ways of working
• Have a resilient attitude and adaptability
• Be proficient in using technology, MS office tools and recording data accurately

Previous experience of working in a helpline service/contact centre environment is desirable, although not essential.

What we offer;

At Woodgreen we believe in attracting and retaining the best people and offer a competitive rewards and benefits package including:

• 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to a maximum of 40 days after five years
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Employee wellbeing package to include free access to Headspace
• Life assurance (4x salary)
• Enhanced parental leave (subject to qualifying period)
• Benefits hub exclusive discounts on popular brands
• 25% discount in our charity shops

Please note that you will need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.

Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.

Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found. Interviews may commence prior to the closing date.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.