Personal Shopper - Arabic Speaker

Delivering world class service to Harrods' most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. As a Personal Shopper, you will pro-actively deliver exceptional sales performance through your world class approach to customer service.

About the Role

Our Personal Shopping department is focused on providing exceptional service levels to ensure that our customers enjoy the best shopping experience through our Assisted Shopping service to further build their engagement and loyalty.

As a Personal Shopper you will work one on one with clients to understand their product preferences, lifestyle needs, and individual style needs. You will navigate across the whole store, using your expertise across all categories including jewellery, fashion, furniture and many more.

Responsibilities

• Proactively search for selling and service opportunities with every client and across the store.
• Use selling opportunities to expand a loyal client base through referrals and word of mouth.
• Manage the customer journey, from initial product selection through to transaction processing, stock picking and dispatch.
• Serve with an omni channel approach, combining on site sales with proactive virtual sales, leads and acquisitions.
• Acquire, build and maintain strong relationships with clients, connecting on an individual basis to meet their needs.
• Implement the Art of Selling in each interaction, delivering exceptional sales and service results.

Qualifications

• Fluent in Arabic.
• Client led seller with exceptional customer service skills and a demonstrated record of high sales targets.
• Proven track record of achieving sales targets, working independently.
• Emotionally intelligent, able to communicate and connect with a diverse range of customers and colleagues across verbal, written and digital formats.
• Passion for delivering a consistently premium service experience for customers.
• Ability to proactively generate leads and sales from existing or new client bases and sell broadly across the store.
• Capability to build and maintain an existing client portfolio.

Benefits

• Company pension.
• Flexible working.
• 22 days holiday (plus birthday off).
• Up to 33% in store discount (including food hall and restaurants).
• Season ticket loan.

Harrods is an equal opportunity employer. Applications from all cultures, backgrounds, tastes and experiences are encouraged and we celebrate and invite applications from all walks of life.