Personal Lines Renewals Handler

Personal Lines Renewals Handler

Location: Crewe (On site) - Package: Negotiable + Bonus + Benefits

Responsibilities

• Deliver excellent customer service to all customers
• Uphold the company's mission statement and values
• Responsible for achieving individual income target and new business case count and retention targets
• Maximise sales opportunities by proactively selling and securing additional business
• Raise underwriting concerns and rate risks appropriately
• Accurately complete administrative tasks such as post, diary and account and insurer queries
• Maintain a consistent pass rate on all call observations
• Resolve minor customer complaints and be fully aware of the company complaints process
• Liaise and build relationships with insurers and customers - both internally and externally
• Prioritise all client communication (via phone, email and in person) to ensure a high level of customer service

Qualifications

• At least 12 months of sales or customer service experience
• Strong numerical and verbal skills
• Good communicator
• Insurance experience is desirable but not essential; product training will be provided

Rewards

• Negotiable basic salary plus a bonus structure that adds significantly
• Benefits package including pension, holidays, DIS, Share Save and access to a flexible benefits package after probation
• Access to the annual share save scheme (15% discount on BRO shares after probation)
• Full support for ongoing development, regular training and funding for professional qualifications
• Monday to Friday adult working environment with no shifts

Equal Opportunity Employer

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.