Personal Lines - New Business Team Lead Arachas Waterford

Lead a growing team in a fast-paced changing environment, the Team Lead of New Business Personal Lines needs to be a highly motivated individual with energy, drive, excellent communication skills, ability to work in a fast-paced environment with a strong customer focus to lead our Personal Lines New Business Team.

You will create a dynamic working environment, managing and motivating team members, enabling them to reach their individual targets and define clear performance goals.

Role Accountabilities and Core Responsibilities Sales Management

• Responsibility for driving the performance of sales across the personal lines book.
• Excel in the role of business development within office regions.
• Manage the new business team in a proactive manner.
• Ensure compliance is adhered to at all stages of the renewal process.
• Provide updates on performance, giving valuable feedback on numbers, talk time and areas for improvement.
• Maintaining an accurate new business forecast based on information from previous months.
• Define how we are going to reach targets.

Team Management

• Management of the personnel and workload of the team.
• Work to maintain good team morale.
• Identify training requirements for individual team members.
• Motivate members to meet individual targets, and with that, drive team performance as a whole.
• Maintain an excellent teamwork ethic.
• Dayforce to be updated and maintained for leave details and the performance of team members.
• Building cross-collaboration between the new business teams and other departments in the company.
• Ensure compliance is adhered to at all stages of the New Business process and Q/A standards are maintained within the team.
• Ensuring premiums are collected within a given timeframe to extinguish any potential debt on the company.
• Drive sales and lead generation by monitoring cross-selling, etc.

Operational Management

• Ensure that all reports are completed and sent to your manager in an effective and timely manner.
• Ensure SOP's are followed and updated as required.
• Ensure data integrity of information entered into Salesforce.

Compliance

• Comply with all management audit requirements.
• Ensuring compliance standards are met within the team.

Requirements

• APA minimum, CIP Desired.
• Demonstrate the ability to manage, lead and develop a team.
• Demonstrate strong technical & product knowledge.
• Possess a can do attitude and the ability to adapt to and embrace change.
• Have excellent communication and strong leadership skills.
• The ability to prioritise workloads and adapt to unforeseen events.
• A high degree of personal organisation and a structured approach to time and resource management.
• Commitment to their own professional development.
• Comply with the Central Bank's Minimum Competency Requirements.

Person Specification

• Previous experience as a Team Leader is preferred.
• Possess a can do attitude and be open to rapid and evolving changes as our digital journey progresses.
• The ability to prioritise workloads and adapt to unforeseen events.
• A good degree of personal & team organisation and a structured approach to time and resource management.
• Commitment to their own professional development.
• Working always with the customer first approach in line with Arachas culture.
• Seeking out innovative ways to make improvements.