Personal Assistant

Personal Assistant (HOT0CHVV)

Work Locations

Waldorf Astoria Admiralty Arch, The Mall, London, SW1A 2WH

Waldorf Astoria London - Admiralty Arch is seeking a Personal Assistant to join the pre opening team for this highly anticipated new luxury hotel opening later this year.

This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.

Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London - Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world's most celebrated Michelin starred chefs. Guests will also enjoy a world class spa, state of the art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.

Waldorf Astoria Hotels & Resorts is Hilton's flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once in a lifetime experiences in the world's most sought after destinations.

Benefits

• Competitive annual salary
• Complimentary, nourishing meals provided while on duty
• Exceptional development programmes, designed to support and accelerate your growth at every stage
• Opportunities to make a meaningful impact through our industry leading Corporate Responsibility initiatives
• Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
• High street savings through Perks at Work
• 28 days' holiday, including bank holidays, rising to 33 days with length of service

Responsibilities

• Ensure the seamless administration of the Executive Office, providing confidential, proactive, and highly organised support to the General Manager while upholding the highest standards of professionalism and discretion.
• Act as a trusted extension of the General Manager, ensuring executive priorities are managed efficiently and with impeccable attention to detail.
• Support the General Manager with all aspects of expatriate recruitment, coordinating work visa and permit applications, and maintaining confidential expatriate files including contracts, leave, and travel records.
• Compile, prepare, and submit management and executive reports accurately and within agreed timelines.
• Attend key leadership meetings, including OMM and Executive Committee meetings, recording precise minutes and overseeing accurate translation and distribution where required.
• Monitor Executive Office administrative standards to ensure full compliance with corporate and brand guidelines.
• Manage the prompt translation, circulation, and tracking of government and regulatory communications, ensuring all obligations are met.
• Supervise the daily activities of Executive Office secretarial support, reviewing performance standards and facilitating appropriate training or coaching where required.
• Coordinate special reservation and guest requests received through the Executive Office with discretion and efficiency.
• Undertake additional executive support duties as assigned by the General Manager.

Qualifications

• A minimum of five years' relevant experience, preferably within a medium to large hotel environment, with at least three years in a comparable executive support role.
• Strong understanding of hotel operations, corporate processes, and administrative best practice.
• Advanced proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and standard office technologies.
• Excellent communication, interpersonal, and stakeholder management skills.
• A degree in Business Administration or related discipline (or equivalent professional experience).
• Professional certification in secretarial, executive support, or administrative disciplines.

Schedule

Full time

Brand: Hilton Hotels & Resorts