Performance Team Supervisor

Go back Epsom and St Helier University Hospitals NHS Trust

Performance Team Supervisor

The closing date is 11 May 2026

The Referral to Treatment (RTT) Team Supervisor is responsible for overseeing the RTT team, ensuring compliance with NHS guidelines and organisational standards for managing patient referrals and treatment timelines. The role involves supervising daily operations, monitoring performance, implementing process improvements, and ensuring patients receive timely and efficient care. The RTT Team Supervisor will collaborate with healthcare professionals, administrative staff, and management to optimise patient pathways and meet regulatory targets.

Main duties of the job

• Supervise and lead the RTT team, ensuring adherence to NHS RTT guidelines and internal policies.
• Oversee the referral and treatment processes, ensuring patients receive care within the 18-week pathway.
• Monitor team performance, identify training needs, and provide ongoing support and development.
• Ensure accurate recording and reporting of RTT data, maintaining compliance with regulatory requirements.
• Collaborate with clinicians, administrators, and managers to optimise patient flow and reduce waiting times.
• Address and resolve escalations related to patient referrals, ensuring high levels of patient satisfaction.
• Implement process improvements to enhance efficiency and effectiveness in referral management.
• Prepare reports and data analysis to support decision-making and performance monitoring.
• Ensure effective communication within the team and across departments.
• Facilitate the daily management and supervision of staff, ensuring rotas are covered and work flows are maintained.
• Involvement in recruitment and induction, personal development plans, mentoring, performance management, monitoring sickness, and arranging cover for annual leave, in accordance with Trust policies.

About us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

Qualifications

• Good broad general education to at least A level standard.
• Team leading experience

Experience

• Supervisory experience in customer service
• Excellent knowledge of processes within a healthcare setting
• Significant knowledge of referral to treatment pathways and standards
• Experience of setting and maintaining work standards
• Experience of using a full range of IT/Patient administration systems
• Experience working in a similar role in a hospital/health care setting

Skills

• Extensive experience of using a full range of IT/Patient administration systems
• Excellent ability to use patient management systems in the validation of waiting lists
• The ability to prioritise tasks effectively without direct supervision and work to deadlines

Knowledge

• Knowledge of NHS service provision including the pathway of care
• Knowledge of healthcare administrative systems and processes
• Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
• A thorough knowledge of the 18 week referral to treatment pathways and policies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Epsom and St Helier University Hospitals NHS Trust

£36,943 to £44,900 a yearp.a incl of HCAS outer