Performance Analyst

About Scrumconnect Consulting:
Scrumconnect Consulting, a multi-award-winning firm recognized with UKIT awards such as Best Public Sector IT Project, Digital Transformation Project of the Year, and a Special Award for Organisational Excellence during the pandemic, is at the forefront of innovation in tech consulting. Our work impacts over 40 million UK citizens, with successful projects in key government departments like the Department for Work and Pensions, Ministry of Justice, HM Passport Office, and more.
 
Role Summary:
We are seeking a Performance Analyst to support the Digital Workplace Function, specifically working with the Email and Microsoft Office team within the Collaboration and Communication Services (C&CS). This role will focus on delivering data-driven insights and performance measurement to enhance the user experience of internal digital services. You will operate under the guidance of a Senior Performance Analyst and work within a multi-disciplinary team.

Key Responsibilities:

• Lead the development of performance measurement frameworks and meaningful KPIs.

• Apply quantitative and qualitative data analysis to drive service improvement.

• Work closely with stakeholders, user researchers, and service teams to deliver actionable insights.

• Communicate analysis clearly using appropriate formats and tailored messaging for varied audiences.

• Interpret and analyse user data to guide service design and delivery decisions.

• Support the collection, validation, preparation, and cleansing of data.

• Use Power BI and Azure Data Services to build dashboards and performance reports.

• Ensure compliance with digital service standards and accessibility principles.

Essential Skills and Experience:

• Demonstrated 5+ years of experience working within performance analysis or similar roles.

• Strong technical capability in:

  • Microsoft Power BI

  • Microsoft Azure Data Services

  • Statistical analysis, hypothesis testing, and significance evaluation

• Experience in designing and implementing performance frameworks and KPIs.

• Skilled in user-centred analysis, translating user research and behaviour into strategic insight.

• Excellent communication skills with the ability to present complex data clearly.

• Familiarity with data quality assurance and preparation best practices.

Desirable Skills:

• Experience in public sector, internal services, or large-scale digital transformation.

• Exposure to agile environments and iterative delivery.

• Understanding of data privacy, security, and governance frameworks.