People Support Administrator

Who are Diligenta?
Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients operations. We drive a culture that is founded on positive change and development.

Summary of the role:
We're seeking two driven and detail-focused individuals to join our People Operations team. These roles will provide essential support across key accounts, ensuring smooth HR operations and support in the delivery of the people operations plan. It's an excellent opportunity for someone looking to build or develop a career in HR, with hands-on involvement in systems, data, employee relations, and people projects.

What you'll be doing:

• Support and educate managers and staff on self-service HR tools and processes.
• Guide employees to appropriate policy and process information.
• Maintain accurate data across HR systems and MI reports.
• Manage approvals via italent in line with HR processes.
• Act as a contact for HR queries, escalating when required.
• Analyse and report on people data to track progress and support decisions.
• Assist in delivering local engagement initiatives and corporate programmes.
• Support presentations, people projects, and internal updates.
• Escalate urgent matters appropriately and on time.

What we're looking for:

• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Excellent attention to detail with strong organisational capabilities
• Clear and confident communicator with strong interpersonal skills
• Ability to work independently while contributing to a team environment
• Comfortable handling a variety of employee queries and using data for analysis and reporting

Benefits:

• 31 days including Bank Holidays.
• Eligibility for an annual discretionary bonus scheme.
• Personal and career development opportunities to progress your aspirations within the company.
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave.
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ( Death in Service") & Group Income Protection.
• Apply to find out about our other benefits.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!