People Service Advisor

Are you a curious, hard-working and reliable 'people person' with a passion for problem solving? With over 1,600 sites we're the home of some of the nation's favourite restaurants, bustling bars, cosy country pubs and the local you didn't know we owned. If you're as passionate about making a difference within hospitality as we are, we want to hear from you!

We have a 6-month FTC Advisor opportunity within our award-winning People Services Team. Working in our Birmingham city centre head office, this is a perfect opportunity for somebody looking to gain valuable HR experience, being responsible for providing information, assistance, and full administration support for all HR enquiries relating to employees' post recruitment.

You'll be well rewarded

• Buy up to an extra 3 weeks holiday -life is for living after all!
• Love eatingout?You'll love it even more with a massive 33% discount across all our brands, so whether its date night at Miller & Carter or family roast at Toby Carvery we've got you covered.What's more, you can also choose FIVE of your nearest and dearest and sign them up to 20% family and friend's discount.
• Never a dull moment - fun, laughs and lifelong friends!

On top of all this, we offer; a pension, 26 days paid holiday, high street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

The Opportunity - People Services Advisor

• Updating & maintaining PeopleNet regularly in line with Departmental and Company Service Level agreements
• Competently logging, monitoring, and managing HR/Payroll queries within our internal call logging system
• Supporting our business through affective coaching and problem solving using high support, high challenge techniques.
• Processing and monitoring absence management; maternity/paternity; leavers and benefit scheme leaver administration
• Ensuring all employee data post joining is input accurately and on time and complies with M&B personal data retention guidelines (GDPR)
• Preparing and issuing offer letters and contracts via our external website DocuSign, including all relevant contractual documentation and log/indicate progress on PeopleNet for all employees post onboarding.
• Processing all leavers timely and efficiently, in line with all payroll cut off dates and liaising with all relevant departments
• Chasing outstanding unsigned or incomplete documentation as necessary on a monthly basis
• Liaising with Onboarding teams, Compensation & Benefits team and with Payroll for all related queries tailoring responses directly with employees/Managers/RBM's
• Ensuring all completed documentation is accurately identified prior to scanning via EDM (online data management system)

What you'll need to bring to the People Services Advisor role:

• Experience in a HR/Payroll environment, with experience of PeopleNet/SAP HR is highly desirable, though not essential
• A sound working knowledge of Microsoft 365
• A passion for delivering a great service
• To be highly motivated and organised, with the ability to pro actively problem solve
• Proven experience working well in a collaborative environment
• Strong communication skills
• The ability to handle disputes constructively and fairly

What makes Mitchells & Butlers a great place to work?

To us, a career isn't just about 'clocking in'. We really care about our colleagues, and we're an employer that keeps a promise. In fact, as one of the largest employers in the country, with over 44,000 people working for us, we have the responsibility of valuing every contribution from a diverse workforce that are representative of our guests, and who make us stronger.

The following is desirable but not essential:

• Experience of using SAP HR and Payroll
• Knowledge of HR processes
• Previous experience in HR administration
• A CIPD/CIPP Qualification or equivalent

Sounds like an opportunity where you could make a difference? Apply for this role today and we'll be in touch to explore how you could be part of our exciting journey.

At M&B we value the unique perspectives each person brings. We believe that by fostering a culture of inclusion, respect, and allyship, we create a sense of belonging, engagement and teamwork which are essential to delivering great guest experiences.Join us and be a part of a great team.

Closing date: Tuesday 31st March 2026 at 11:59pm